https://community.plus.net/t5/My-Order/No-confirmation-email-after-plusnet-900mb-order/m-p/2050158#M35587 <P>hello i signed up for the 900mb fibre package a couple of days ago and got all the way to the end of the checkout where i had to pay the first payment which would have been £28.99,&nbsp; it did not take the payment as the page would not load properly, i did have a contract summary email sent to me and also cannot login as it is saying the account does not exist, so i decided to close it and try again today, had to go through the full checkout process again, this time i was able to pay the first payment and have been charged on my card but i still haven’t had any confirmation email or anything and still cannot login with the account i created</P><P>i am hoping someone can help me with this&nbsp;</P><P>kind regards</P><P>Dan</P> Thu, 25 Jun 2026 23:39:11 GMT danieltrfc 2026-06-25T23:39:11Z https://community.plus.net/t5/My-Order/No-confirmation-email-after-plusnet-900mb-order/m-p/2050158#M35587 <P>hello i signed up for the 900mb fibre package a couple of days ago and got all the way to the end of the checkout where i had to pay the first payment which would have been £28.99,&nbsp; it did not take the payment as the page would not load properly, i did have a contract summary email sent to me and also cannot login as it is saying the account does not exist, so i decided to close it and try again today, had to go through the full checkout process again, this time i was able to pay the first payment and have been charged on my card but i still haven’t had any confirmation email or anything and still cannot login with the account i created</P><P>i am hoping someone can help me with this&nbsp;</P><P>kind regards</P><P>Dan</P> Thu, 25 Jun 2026 23:39:11 GMT https://community.plus.net/t5/My-Order/No-confirmation-email-after-plusnet-900mb-order/m-p/2050158#M35587 danieltrfc 2026-06-25T23:39:11Z https://community.plus.net/t5/My-Order/No-confirmation-email-after-plusnet-900mb-order/m-p/2050315#M35622 <P>Hi&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/149639">@danieltrfc</a>&nbsp;</P> <P>Welcome to the community.</P> <P>We're not able to see if everything has been successful from here, but if you've not heard anything else yet and still cannot login, it would be best to give our <A href="https://www.plus.net/contact-us/" target="_self">customer service team</A> a call and they can check it all for you.</P> <P>Michael</P> Sat, 27 Jun 2026 11:10:54 GMT https://community.plus.net/t5/My-Order/No-confirmation-email-after-plusnet-900mb-order/m-p/2050315#M35622 MichaelD 2026-06-27T11:10:54Z