topic Re: Full Fibre offer in My Order

Full Fibre offer

Robin6 — Thu, 28 May 2026 14:31:29 GMT

Was offered full fibre via email, which I took, Openreach engineer came round asked if I wanted the cable run along the wall of my drive and I said I’d prefer it under the drive he said ok no problem a few days later I received a notification from plusnet saying it will cost nearly £900 pounds, at no point was it explained to me that I would incur this cost and when I looked at the deal offered it said no activation fees, plusnet rang me and could not explain if it was because I wanted the cable under the drive that I incurred this cost or that if I had it along the wall it would be cheaper she said it made no difference anyway I cancelled and she then past me onto customer service who then tried to switch me to EE and sell me EE mobile contract I refused, I’m know getting emails from plusnet telling me good news full fibre is in your area, neglecting to say at a cost, anyone else had this same experience?

Re: Full Fibre offer

bmc — Thu, 28 May 2026 14:33:38 GMT

@Robin6

Can you add an image of the results from the following (after hiding your details) as an attachment to a reply. Include the narrative below the results window.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Thanks

Brian

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 14:36:27 GMT

Hello bmc
I don’t have a landline number to put into the field, how do I get the alternative ways ?
Thanks

Re: Full Fibre offer

bmc — Thu, 28 May 2026 14:38:59 GMT

@Robin6

Use the Address version.

Enter your post code and select your addres from the drop down list.

Brian

Re: Full Fibre offer

dvorak — Thu, 28 May 2026 14:42:16 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 14:56:16 GMT

@Robin6 How is your current cable routed?

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 14:58:10 GMT

Hello jab1

Under my drive

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 14:59:58 GMT

I’m new to this forum, I can’t work out how to attach a file in a reply 😳

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 15:00:44 GMT

Then I don't understand the issue, unless it is Direct In Ground, which Full Fibre cables cannot be.

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 15:02:20 GMT

@Robin6 wrote:
I’m new to this forum, I can’t work out how to attach a file in a reply 😳

click the 'paper clip' icon below the reply window, and follow the prompts.

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:07:04 GMT

Im using an iPhone I don’t see any paper clip anywhere

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 15:08:51 GMT

You won't. You need to select the 'desktop site'.

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:09:04 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability
High Low High Low
VDSL Range A (Clean) help 48.2 35 8.5 6.4 30 Unavailable Available
VDSL Range B (Impacted) help 47 29.6 8.4 6 22.4 Unavailable Available
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 1000 220 -- Available --
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception

Re: Full Fibre offer

MisterW — Thu, 28 May 2026 15:12:41 GMT

Then I don't understand the issue, unless it is Direct In Ground, which Full Fibre cables cannot be.

That could well be the issue. Sounds like Openreach have quoted ECCs(Excess construction costs) to dig the drive and put in trunking. Openreach are supposed to cover the first £2600 to £3400 of any costs though!

@Robin6 how long is the drive and what's the construction ?

edit: posts crossed. That availability matrix shows FTTP not available ONLY FTTP On Demand which explains the cost ?

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 15:11:31 GMT

According to post #13, FTTP is not available.

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:13:52 GMT

It’s about 33 feet

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:15:32 GMT

Hi John,
Why am I getting offers ?

Re: Full Fibre offer

jab1 — Thu, 28 May 2026 15:16:50 GMT

I have no idea, @Robin6

@MisterW Any thoughts?

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:27:25 GMT

Finally worked it out thanks to John

Re: Full Fibre offer

Robin6 — Thu, 28 May 2026 15:29:16 GMT

@jab1 wrote:

You won't. You need to select the 'desktop site'.

Thanks for the tip got it working now