topic Re: New Customer - do I get a router included? in My Order

New Customer - do I get a router included?

CB111 — Sat, 16 May 2026 11:37:33 GMT

I have just joined Plusnet and will be activating next month on the full fibre 300.

All the communications speak about 'if you ordered router' but I didn't see any options when signing on.

My old ISP will get the current router I have picked up so I will need one.

Just wanting to know if I need to call plusnet (as there is nothing on my account I can find to do this) to get one ordered or if the engineer will bring one on activation day?

If I need one is there any recommended 3rd party router list I can look from

Many thanks

Re: New Customer - do I get a router included?

Baldrick1 — Sat, 16 May 2026 12:02:22 GMT

@CB111 Welcome to the Plusnet Community Fora.

I recommend that you ring in and check that one is included in the order. The Router is free but there may be a P&P charge. These are not delivered until a day or two before the service goes live.

Re: New Customer - do I get a router included?

Baldrick1 — Sat, 16 May 2026 13:33:50 GMT

Moderator's note:
Thread moved from Broadband to My Order