topic Re: Back to Openreach in My Order

Back to Openreach

YellowHammer — Fri, 15 May 2026 19:59:19 GMT

I was with Sky FTTP for 18 months, leaving a year ago. I moved to Zzoomm who use their own network. The Zzoomm engineers installed their own fibre cable and ONT, and left the Openreach ones in place saying they weren't allowed to touch them anyway.

My 12 month contract with Zzoomm ends in 4 weeks, but I've had unstable internet for the last 2 months which they've not been able to fix so I'm looking at moving to Plusnet, on either 145 or 300.

Should everything have been left in place as if I'd simply moved from one Openreach ISP to another? Or would it be an engineer visit to check things? Would I need to let Plusnet know after applying that the Openreach equipment hasn't been used for a year?

Thanks.

Re: Back to Openreach

jab1 — Fri, 15 May 2026 20:03:25 GMT

As an initial suggestion, I would power up the Openreach ONT, so that it shows as 'live' when they do the initial checks.

Re: Back to Openreach

Dan_the_Van — Sat, 16 May 2026 07:38:39 GMT

@YellowHammer

With the Openreach ONT powered on, which lights are Green, excluding the LAN port if disconnected are any Red?

Re: Back to Openreach

bmc — Sat, 16 May 2026 09:43:43 GMT

@YellowHammer

As stated by @jab1 the ONT must be powered up prior to submitting the order. OpenReach will do a remote test and if the ONT passes they accept the order. As far as I'm aware no engineer visit is required under these circumstances.

As you are on a totally different network you can submit the OR order any time you like. You might end up paying for two services for a short period of time.

Brian

Re: Back to Openreach

YellowHammer — Sat, 16 May 2026 09:39:38 GMT

I've plugged the Openreach ONT and left it for 15mins. It's got:-

Power: Solid green
PON: Flashing green
LAN: Off (no ethernet cable plugged in)
Alarm: Off

Re: Back to Openreach

jab1 — Sat, 16 May 2026 09:44:40 GMT

@YellowHammer As expected, given that it has no OR service connected to it, but at least it is still 'live' so far as OR are concerned - the flashing PON is it trying to establish a connection, which it obviously can't.

Re: Back to Openreach

markhawkin — Sat, 16 May 2026 13:18:08 GMT

@YellowHammer

If you use your own router (rather than Zzoom's supplied one) it needs to support PPPoE at the speed you buy from Plusnet.

If you get Plusnet's router then it's an older model so the WiFi may be a bit limiting but it "just works" when plugged in.

Re: Back to Openreach

Baldrick1 — Sat, 16 May 2026 13:27:14 GMT

The Router is WiFi 5 so only limiting on wireless links above 500Mbps. These self configure so you are recommended to get one to make sure that the service is properly configured, up and running before tinkering with your own hardware. If you ever have problems it also aids Plusnet diagnosis if have one in circuit.