topic Re: Engineer Dates in My Order

Engineer Dates

bazzer — Wed, 06 May 2026 11:32:19 GMT

On the order page to upgrade to FTTP, there is a section titled "Book an engineer".

Is this the date of installation, or the date on which an engineer will visit the property to conduct a pre-installation check?

Re: Engineer Dates

MisterW — Wed, 06 May 2026 11:41:23 GMT

@bazzer

Is this the date of installation, or the date on which an engineer will visit the property to conduct a pre-installation check?

First, its only an 'estimated' date until confirmed by Openreach. Secondly, it depends on what your 'Install process' is. Check the btwholesale checker. If its '1-stage' then its the install date. If its '2-stage' then its usually the 1st visit for external work. If its 'KCI2 assure' , then its the date for an initial survey to decide what work is needed.

Re: Engineer Dates

dvorak — Wed, 06 May 2026 12:58:56 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Engineer Dates

Baldrick1 — Wed, 06 May 2026 15:47:28 GMT

@MisterW wrote:

If its '2-stage' then its usually the 1st visit for external work. If its 'KCI2 assure' , then its the date for an initial survey to decide what work is needed.

Helped my next door neighbour to upgrade to Full Fibre on Monday. It is not listed as KCI2 but needs a duct to join that on the pavement as the copper is direct burial, so definitely a two part install. Booked date for later in the month, which I assumed was the survey date. Openreach turned up this morning unannounced to survey the route. I'm now assuming that the booked date is that for the dig team to turn up.

I'll update on the appointed day.

Re: Engineer Dates

bazzer — Wed, 06 May 2026 17:03:09 GMT

@MisterW Thank you.

Re: Engineer Dates

bazzer — Wed, 06 May 2026 17:05:33 GMT

@Baldrick1 Sounds like it could be a lot of work!

It's this element of installation that gives me some concern as to how much disruption there may be.

I'm hoping that the existing ducting at my home can be utilized.

Re: Engineer Dates

bmc — Wed, 06 May 2026 17:11:39 GMT

@bazzer

Look at the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

Where it says WBC FTTP what does it say to the right?

Below the results window will be a narrative on FTTP - what does this say?

Brian

Re: Engineer Dates

bazzer — Wed, 06 May 2026 17:23:19 GMT

@bmc Hi Brian.

Re: Engineer Dates

bmc — Thu, 07 May 2026 10:09:18 GMT

@Baldrick1 @dvorak

Any chance of getting this image released from moderation.

Thanks

Brian

Re: Engineer Dates

dvorak — Thu, 07 May 2026 10:18:39 GMT

should all be good @bmc

Re: Engineer Dates

bmc — Thu, 07 May 2026 13:37:11 GMT

@dvorak

Thanks

@bazzer

Thanks for the info. You missed out what it says to the right of WBC FTTP.

That aside, the results are showing a "congested duct" - this may be bad news, it may not. The engineer knows in advance what to expect and will try to get a rod through to pull the fibre cable. It they can't then it may involve digging.

Brian

Re: Engineer Dates

bazzer — Thu, 07 May 2026 17:01:29 GMT

@bmc Sorry, Brian.

Here's the missing part:

Re: Engineer Dates

bazzer — Thu, 07 May 2026 21:37:42 GMT

@Baldrick1 @dvorak

Looks like my image is blocked.

Re: Engineer Dates

dvorak — Thu, 07 May 2026 21:54:11 GMT

Sorted

Re: Engineer Dates

bazzer — Thu, 07 May 2026 21:56:04 GMT

@dvorak Thank you.

Re: Engineer Dates

bmc — Fri, 08 May 2026 09:58:16 GMT

@bazzer

Images get held until they get "moderated" - basically a Moderator has to clear them.

The entry I was looking for shows KCI2 which means a survey is required. From what I can gather you may, or may not, be there when it happens, I'm guessing that in your case the survey will be a "duct" team who will try to rod through the congested duct. If they fail, they'll note what (and where) digging is required.

Brian

Re: Engineer Dates

bazzer — Fri, 08 May 2026 10:57:49 GMT

@bmc Thanks, Brian.

I would prefer to be there when they do the survey as I'd like to understand what works are required.

I've heard of people's driveways and gardens being dug up, and I wouldn't want anything done without agreeing to it.

Would PN be informed by Openreach when they plan to do this?

Re: Engineer Dates

Baldrick1 — Fri, 08 May 2026 13:25:17 GMT

@Baldrick1 wrote:

@MisterW wrote:

If its '2-stage' then its usually the 1st visit for external work. If its 'KCI2 assure' , then its the date for an initial survey to decide what work is needed.

Helped my next door neighbour to upgrade to Full Fibre on Monday. It is not listed as KCI2 but needs a duct to join that on the pavement as the copper is direct burial, so definitely a two part install. Booked date for later in the month, which I assumed was the survey date. Openreach turned up this morning unannounced to survey the route. I'm now assuming that the booked date is that for the dig team to turn up.

I'll update on the appointed day.

Openreach turned up today, again unannounced, and did the external dig work, installed the external fibre and CSP. Seeing all that is left to do is the intenal work and commissioning, one can only assume that in this case, the chosen date is the preferred one for this final task.