topic Full fibre upgrade - replacement router? in My Order

Full fibre upgrade - replacement router?

paulpud — Sun, 03 May 2026 15:32:23 GMT

Having been with Plusnet for 3 years I have just placed my order to upgrade to full fibre. My current router, which I believe is the Hub 2 and is compatible for the new service, does play up occasionally and I usually have to reboot it every few weeks although I did have to do it a couple of times in one week a few months ago.

Would Plusnet provide me with a replacement router if I ask as I am now signing up to a new 2 year contract?

Re: Full fibre upgrade - replacement router?

Baldrick1 — Mon, 04 May 2026 09:17:25 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: Full fibre upgrade - replacement router?

pvmb — Mon, 04 May 2026 11:08:20 GMT

@paulpud wrote:

Having been with Plusnet for 3 years I have just placed my order to upgrade to full fibre. My current router, which I believe is the Hub 2 and is compatible for the new service, does play up occasionally and I usually have to reboot it every few weeks although I did have to do it a couple of times in one week a few months ago.

Would Plusnet provide me with a replacement router if I ask as I am now signing up to a new 2 year contract?

I can't see Plusnet replacing their current router for an identical model simply because of a contract upgrade, unless there is evidence the router may be faulty.

Do you know what was behind the need to reboot? Was it a problem with the router or with your existing telephone line? Remember, with FF you will no longer even be using the existing landline.

Re: Full fibre upgrade - replacement router?

paulpud — Mon, 04 May 2026 11:23:49 GMT

I'm not sure what has been the cause of the problems in the past but I've always sorted it by rebooting the router. I haven't had to do it for the past few weeks but I was thinking it would be just my luck to have a nice new full fibre service and a failing router.

I have noticed there are a lot of new/unused hub 2 routers for sale on eBay for very little money. I assume I could buy one of those to keep as a back up in case it did fail and just plug it in as a replacement.

Re: Full fibre upgrade - replacement router?

Dan_the_Van — Mon, 04 May 2026 12:07:09 GMT

@paulpud

Have you considered buying your own router, depending on your Full Fibre product choice a third party router might be a better option.

You can keep your current Hub two as a spare.