topic Re: Record of conversion to FTTP in My Order

Record of conversion to FTTP

mwwagain — Thu, 30 Apr 2026 19:22:08 GMT

A thread to follow my install - which looks like it will be very boring ( I hope)

Present:

ADSL in contract, home phone in use.

Speed is fine for me anyway - the exchange is close 🙂

Area is FTTP priority (so no choice - has to be FTTP)

There is an Alt-net but I see no point.

With the April price rise on the ADSL (to £31), it is now worth me changing to FTTP (£24 going to £28) plus the A&A phone number rental of £1.80

Note this existing customer rate is £1 less than the new user price - albeit without the £100 bung card.

Order sent, chosen date is 21 May, earliest was 19th - so there is some backlog but it does need a hoist.

OR checker output attached for reference

Online process ran fine with suitable warnings about confirming the phone can be killed off. PN then warned me to update my contact number as that is the landline - well no as it will be ported to VOIP with A&A - but ONLY once the FTTP is in.

Re: Record of conversion to FTTP

markhawkin — Fri, 01 May 2026 06:38:50 GMT

I've got a landline and a mobile number as contacts. That seems fine on the Plusnet systems.

Re: Record of conversion to FTTP

mwwagain — Fri, 01 May 2026 10:43:06 GMT

That assumes use of a mobile...................... 🙂

Re: Record of conversion to FTTP

mwwagain — Fri, 01 May 2026 10:56:45 GMT

A flurry of emails overnight:

Appointment confirmed from PN and OR - and replied that I agree.

Slightly odd wording in the email from PN

"If you have a home phone number, you'll lose it as part of this order"

"Any services and personal alarms which are connected to your home phone service will stop working and you'll lose your existing home phone number."

Neither of the bold text phrases are true, as everyone ha to get 30 days to port their home phone number to another provider. Should be better worded - any customer this far in would not be going to abandon and want to keep the number via EE.

Might be one for PN staff to look over the wording of these automated emails.

Something like 'PlusNet will cease providing your home phone and you have 30 days from activation to retain this number via another provider'

Re: Record of conversion to FTTP

MisterW — Fri, 01 May 2026 11:27:01 GMT

@mwwagain

Slightly odd wording in the email from PN

"If you have a home phone number, you'll lose it as part of this order"

"Any services and personal alarms which are connected to your home phone service will stop working and you'll lose your existing home phone number."

Its a tricky one this!. I agree its not technically correct and, as you say, you have 30 days to retain it.

However if it said

'PlusNet will cease providing your home phone and you have 30 days from activation to retain this number via another provider'

then you have to qualify that it must be a third-party voip provider. Many people wouldnt understand what that meant and it would probably open sales/support to questions about voip providers and porting which they are not trained to answer.

Much simpler to say what it does, and rely that people in the know understand the reality...