topic Re: My New Account in My Order

My New Account

Roderunner — Thu, 30 Apr 2026 18:44:28 GMT

I am in the process of joining PlusNet from TalkTalk. I sent messages to support@plus.net all were not delivered.

If I fail to get a working email, I will have to cancel.

Re: My New Account

RealAleMadrid — Thu, 30 Apr 2026 18:52:53 GMT

@Roderunner There is no way to contact Plusnet by email. Sending messages will get no response. Have you tried placing an order online?

Re: My New Account

Roderunner — Thu, 30 Apr 2026 19:14:43 GMT

Sorry to hear that. As I am hard of hearing, I will need to cancel.

Re: My New Account

RealAleMadrid — Thu, 30 Apr 2026 21:59:20 GMT

@Roderunner I don't understand your difficulty, an online order will not require any telephone call. Use this link ...

https://www.plus.net/broadband/broadband-without-landline/

I upgraded my Full Fibre contract earlier this year, no phone call required.

Re: My New Account

Baldrick1 — Fri, 01 May 2026 07:31:40 GMT

@Roderunner wrote:

Sorry to hear that. As I am hard of hearing, I will need to cancel.

That will be difficult without making a phone call. You only have 2 weeks to cancel after you first sign up, so time is of theence. Your other option is to do it by post. https://www.plus.net/help/legal/cancellation-policy/

Just to confirm, you cannot cancel an account by posting on this public forum.

Re: My New Account

MisterW — Fri, 01 May 2026 08:49:14 GMT

@Roderunner

As I am hard of hearing

You can use the Relay UK service to contact Plusnet.

Look here https://www.plus.net/help/legal/here-for-you/ , select the 'Ways to stay in touch' option and expand the 'Relay Uk' option for more details