topic Problem switching to PlusNet in My Order

Problem switching to PlusNet

fockewulf — Tue, 28 Apr 2026 12:31:37 GMT

Hi, I am trying to move back to PlusNet but getting stopped at matching my current account on the PlusNet switch checkout and get this message:

"There was a problem matching your account It looks like your provider has multiple services on your account.

Please provide additional service details, for example your current home phone number if you have one, or an identifier for your broadband (sometimes called a 'subscription id'), and try again."

My current provider POP telecom, is incredibly unhelpful, even got aggressive when I gave notice that I would be leaving at the end of the current contract (May 13), so not forthcoming with any further details like a 'subscription id' and no landline as it was turned off last time I was with PlusNet when they switched us to a SoGEA system.

I have provided an account number as indicated on a bill and only have one internet service, nothing else, so what can I do, wait until the current contract has expired?

Re: Problem switching to PlusNet

bmc — Tue, 28 Apr 2026 12:38:01 GMT

@fockewulf

Have you tried signing up with PN directly?

The fact you notified your current provider you're leaving might cause problems (or it might not). If you have a landline phone service you'll lose it when you move.

Brian

Re: Problem switching to PlusNet

fockewulf — Tue, 28 Apr 2026 13:12:28 GMT

I am trying to sign up with PlusNet on their web site, no landline.

Re: Problem switching to PlusNet

MisterW — Tue, 28 Apr 2026 13:46:57 GMT

@fockewulf I'd try calling sales on 0800 432 0080 . They may be able to help with why the order cant be placed online , and should be able to place it manually.