topic Re: Order tracker not showing current order. in My Order

Order tracker not showing current order.

tonycollinet — Wed, 25 Mar 2026 07:44:15 GMT

Hi, All

I eventually found a link to the order tracker - but it is not showing anything about my current order. Just some old info with a really weird set of dates without year.

1 - why is there no link from my account directly to the order tracker - or is it there and I just can't find it?

2 - what needs to be done to show my current order in the tracker?

Cheers
Ant.

Re: Order tracker not showing current order.

MisterW — Wed, 25 Mar 2026 09:38:45 GMT

ISTR that the order tracker can be a bit 'tardy' in updating. If its a recent order then that may be the problem.

Re: Order tracker not showing current order.

tonycollinet — Wed, 25 Mar 2026 11:25:19 GMT

Thanks for your reply.

The order was placed Sunday evening (22nd) - does that class as recent? I've had a number of emails - including confirmed install date.

Cheers, Ant

Re: Order tracker not showing current order.

RealAleMadrid — Wed, 25 Mar 2026 11:55:18 GMT

@tonycollinet When I upgraded to Full Fibre a year ago the Order Tracker didn't show anything, you would be better off looking at your account tickets (Questions). Try this link, it should go to the member centre login then redirect to the questions page.

https://www.plus.net/wizard/?p=search

Re: Order tracker not showing current order.

Chris_S — Fri, 27 Mar 2026 12:04:51 GMT