topic Re: Reward card in My Order

Reward card

Ollieknxx — Thu, 26 Feb 2026 11:03:12 GMT

Hi, I signed up for PlusNet in January and got an email 5th Feb about reward card, it's nearly the end of February now but I haven't received anything other than the claim confirmation email, is there any way I can find out an update on what's going on?

Re: Reward card

Rach_H — Thu, 26 Feb 2026 13:32:51 GMT

Hi @Ollieknxx,

Welcome to the Community!

When you received the email did you follow the link to claim your reward card?

Rach

Re: Reward card

Ollieknxx — Thu, 26 Feb 2026 13:36:28 GMT

Hi yes I did, then I got a email saying my reward is on its way.

Re: Reward card

Rach_H — Thu, 26 Feb 2026 13:39:07 GMT

Ahh, thanks for confirming that @Ollieknxx. It can take up to 30 days for this to be delivered once you claim, so you should receive this soon.

Rach

Re: Reward card

CalB96 — Thu, 19 Mar 2026 08:50:52 GMT

Good luck with the reward card as we had nothing but issues with it after receiving the card and the customer service team that you are directed to (reward card not plus net) are so unhelpful and quite blunt in responses.

Re: Reward card

Gary27 — Thu, 19 Mar 2026 16:22:25 GMT

I’ve not even had an email about my reward card. How long should I wait for it? And how can you chase em up about stuff. All the help links are dead ends online. I feel a gruelling 45 min wait for a call.

Re: Reward card

Peter_JW — Thu, 19 Mar 2026 16:44:46 GMT

Welcome to the Community, @Gary27.

What date did your service activate on / plan renew?

Also have you had a chance to check your spam / junk folder to make sure nothing has ended up in here?

Peter

Re: Reward card

Gary27 — Thu, 19 Mar 2026 16:50:45 GMT

I went live on 16th March.

Re: Reward card

Peter_JW — Thu, 19 Mar 2026 17:06:04 GMT

Thanks @Gary27

We recommend up to 10 working days from your activation date for this to be received, so we're still within that window at the moment.

Please keep us posted on how you get on, and in the meantime you can find more details on our FAQ Page here 😊

Peter