topic Re: Credit checks in My Order

Credit checks

carldale123 — Sun, 15 Mar 2026 08:30:31 GMT

Good morning, I am completing on my property on Thursday and want to order broadband. I am worried about hard searches appearing on my credit file before ordering and ruining the completion. Does Plusnet run a credit check there are a few places online saying they don’t however I’d like to see if anyone on here can answer.

Thanks
Carl

Re: Credit checks

Ripshod — Sun, 15 Mar 2026 09:23:14 GMT

I don't know if it's the same procedure as a new connection, but I setup my move from vodafone this morning and there was no credit check, just the initial payment.

Re: Credit checks

Baldrick1 — Sun, 15 Mar 2026 10:51:00 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: Credit checks

Katie_B — Mon, 16 Mar 2026 08:35:35 GMT

Good morning @carldale123.

Congratulations on the new home!

Plusnet do not complete credit checks for Home Broadband, you will just be required to make an initial payment of one month up front.

Hope this helps,

Katie

Re: Credit checks

carldale123 — Mon, 16 Mar 2026 08:37:27 GMT

Hi @Katie_B

Thank you for your response. If I were to order how long does the router take to come? Just so that I don’t order too early?

Thanks
Carl

Re: Credit checks

jab1 — Mon, 16 Mar 2026 08:43:12 GMT

@carldale123 the router is despatched by Royal Mail Tracked 24 to arrive 2/3 days prior to activation of your connection.

Re: Credit checks

mwwagain — Tue, 17 Mar 2026 18:20:22 GMT

You can though request the router earlier by calling up.

You might wish to have it to 'play with', sort out cabling, or just to be sure it is there if your activation 'goes a bit wonky' and does not follow the normal schedules.