topic Re: Moving House No Order Confirmation Received not showing new address yet. in My Order

Moving House No Order Confirmation Received not showing new address yet.

MrBruno — Mon, 02 Mar 2026 00:06:40 GMT

Hello,

I’m becoming increasingly concerned as I have not received any communication (no emails or phone calls) since 17th February 2026 regarding my house move request.

I informed Plusnet that my moving date is 6th March, which is now very close, and I have still not received any formal confirmation.

I was sent electronic documents to sign for the new fibre contract, which I completed, and I was told that an engineer would contact me for the 6th March. However:

I was never given an order reference number
I have not received any confirmation email
No engineer has contacted me
I have had no confirmation that the house move is actually scheduled

I also requested a package change from the 300 Fibre plan to the 500 Fibre plan, and I’ve received no confirmation that this has been processed either.

Given that my move date is 6th March, this is now urgent.

Could someone please urgently confirm:

Whether my house move order is active
The confirmed activation date
Whether an engineer visit is booked for 6th March
Whether my plan has been changed to 500 Fibre
My order reference number

I would really appreciate a clear update as soon as possible to avoid any disruption to service.

Thank you.

Re: Moving House No Order Confirmation Received not showing new address yet.

LatencySlayer — Mon, 02 Mar 2026 03:20:23 GMT

@MrBruno

Flagging @Marsh and @plusnettony as probably the best staff members to help you with that.

Re: Moving House No Order Confirmation Received not showing new address yet.

jab1 — Mon, 02 Mar 2026 07:44:22 GMT

Or, @MrBruno , you could give Plusnet Support a ring.

Re: Moving House No Order Confirmation Received not showing new address yet.

Dan_the_Van — Mon, 02 Mar 2026 08:13:18 GMT

@MrBruno

As suggested I would phone as the tagged plusnet staff have other duties and may not have time to assist.

Have you checked the members centre for any account activity? Use link https://www.plus.net/wizard/?p=search

Re: Moving House No Order Confirmation Received not showing new address yet.

Baldrick1 — Mon, 02 Mar 2026 08:44:14 GMT

Moderator's note:
Thread moved from Plusnet Feedback to My Order

Re: Moving House No Order Confirmation Received not showing new address yet.

MrBruno — Mon, 02 Mar 2026 08:51:18 GMT

Thanks to everyone,

The link the “Superuser” provided helped me get in contact with a member of staff, and they have confirmed my new address for now. I’ve followed up directly with them to ask a few more questions regarding activation, engineer booking, and the fibre upgrade.

Appreciate everyone’s help.

Thanks again,
MrBruno

Re: Moving House No Order Confirmation Received not showing new address yet.

Ritu_D — Mon, 02 Mar 2026 10:21:18 GMT

Hi @MrBruno

Thank you for coming back to us on here and letting us know everything is resolved now.

Take care

Ritu

Re: Moving House No Order Confirmation Received not showing new address yet.

MrBruno — Mon, 02 Mar 2026 10:46:39 GMT

Hi Ritu,
I will get back if I need more help.
Thanks again all , special superuser Dan the Van 👍
Kind regards
MrBruno