https://community.plus.net/t5/My-Order/Unclear-whether-I-need-an-openreach-appointment/m-p/2036456#M34913 <P>Hi,</P><P>I've just got a new flat but haven't yet moved in completely. I had ordered plus net fibre (full fibre isn't available yet).</P><P>The flat currently has BT broadband, and I'm not sure whether the previous owner has cancelled their service yet; they are quite elderly and I would not be surprised if it takes a while for them to get round to it.</P><P>I have had a message from open reach trying to arrange a time for an engineer to come and "start work". I had assumed that there would not be any work needing done in the flat, and that I could just connect a new plus net hub router thing? (obviously there can be delays in the service being active etc).</P><P>Any insight would be very welcome. Should I have just registered with BT and taken over that service instead of trying to sign up for plus net?</P><P>Thanks for reading,</P><P>iain</P><P>&nbsp;</P> Wed, 04 Feb 2026 12:46:17 GMT iain99 2026-02-04T12:46:17Z https://community.plus.net/t5/My-Order/Unclear-whether-I-need-an-openreach-appointment/m-p/2036456#M34913 <P>Hi,</P><P>I've just got a new flat but haven't yet moved in completely. I had ordered plus net fibre (full fibre isn't available yet).</P><P>The flat currently has BT broadband, and I'm not sure whether the previous owner has cancelled their service yet; they are quite elderly and I would not be surprised if it takes a while for them to get round to it.</P><P>I have had a message from open reach trying to arrange a time for an engineer to come and "start work". I had assumed that there would not be any work needing done in the flat, and that I could just connect a new plus net hub router thing? (obviously there can be delays in the service being active etc).</P><P>Any insight would be very welcome. Should I have just registered with BT and taken over that service instead of trying to sign up for plus net?</P><P>Thanks for reading,</P><P>iain</P><P>&nbsp;</P> Wed, 04 Feb 2026 12:46:17 GMT https://community.plus.net/t5/My-Order/Unclear-whether-I-need-an-openreach-appointment/m-p/2036456#M34913 iain99 2026-02-04T12:46:17Z https://community.plus.net/t5/My-Order/Unclear-whether-I-need-an-openreach-appointment/m-p/2036487#M34914 <P>The need for a visit is not determined by the ISP but by BT Openreach.</P> <P>Did the message come from Openreach or Plusnet?&nbsp; If direct, then Plusnet might not be aware of Openreach's actions.</P> <P>You could try checking your ticket history (link below) which might give some clues of why Openreach think a visit is required.</P> Wed, 04 Feb 2026 15:59:02 GMT https://community.plus.net/t5/My-Order/Unclear-whether-I-need-an-openreach-appointment/m-p/2036487#M34914 Townman 2026-02-04T15:59:02Z