topic Re: Expecting Reward Card in My Order

Expecting Reward Card

adam6813 — Wed, 22 Oct 2025 15:28:27 GMT

Hello!

I have recently joined Plusnet!

I ordered my broadband ~4th October, and it went live on the 17th.

I believe there was a reward card detailed with the package offer.

Typically how long does it take for the reward card to be emailed to me?

If others have recieved a reward card, how long did it take for it to arrive in your inbox?

Thanks!

Re: Expecting Reward Card

Christopher_G — Thu, 23 Oct 2025 08:17:06 GMT

Hi @adam6813

Welcome to the community.

You should receive a link to your registered email address within 10 days of activation. The email has a link on it to claim the reward card, then it should arrive with you within 30 days of claiming.

Keep an eye on your email inbox and junk/spam folder. If you haven't received the link by email after 10 days, let us know and we'll chase it up for you.

Plusnet Reward Card - Frequently Asked Questions

Chris

Re: Expecting Reward Card

teletek — Wed, 29 Oct 2025 16:12:31 GMT

How do I post a similar message to be looked into please?

Re: Expecting Reward Card

Townman — Wed, 29 Oct 2025 16:15:59 GMT

You just have!!!

Have you looked through Plusnet's help pages? See Plusnet Reward Card - Frequently Asked Questions | Help | Plusnet

Re: Expecting Reward Card

teletek — Wed, 29 Oct 2025 16:21:58 GMT

Thanks Townman,

I took out Full Fibre 500 broadband in September for activation on 3rd October. However, I have received no correspondence from you regarding the reward card.

Re: Expecting Reward Card

Townman — Wed, 29 Oct 2025 16:54:13 GMT

Received no correspondence from Plusnet.

I'm a customer / community member the same as you.

@Christopher_G or @Leanne_T should pick this up soon.

Re: Expecting Reward Card

Leanne_T — Wed, 29 Oct 2025 16:51:37 GMT

Thanks @Townman for making us aware.

@teletek I have sent you a private message to get some details from you to help get the reward card looked into

Leanne.

Re: Expecting Reward Card

twiggs58 — Wed, 17 Dec 2025 20:15:34 GMT

Hi PlusNet, I'm in a similar situation, my service went live on 27 November but I haven't yet received the email to sign up to receive the reward card. Could you advise please?

Re: Expecting Reward Card

Christopher_G — Thu, 18 Dec 2025 08:37:24 GMT

Hi @twiggs58

Welcome to the community.

You should have had an email around 10 days after activation with a link to register for the reward card. If you've checked your spam/junk folder and definitely didn't receive it, please reply to the private message that I sent you and I'll get you some help.

Chris

Re: Expecting Reward Card

Lpsmit — Fri, 26 Dec 2025 08:58:16 GMT

My service went live 12 Dec and I didn't see or can't locate the rewards card email.

Re: Expecting Reward Card

Rach_H — Fri, 26 Dec 2025 11:10:20 GMT

Hi @Lpsmit,

Welcome to the Community!

I've flagged with our team that you've not yet heard about this, and we will let you know when we hear back about this.

Rach

Re: Expecting Reward Card

teletek — Sat, 27 Dec 2025 17:02:59 GMT

Thanks to @Rach_H, Townman and other members of Plusnet staff who tried to assist me with this reward card not received issue. Unfortunately, nothing came of it until I logged an official complaint, then I was contacted by the team, and told initially that it was now outside of the timeframe so I wouldn't receive a reward card.

This was disappointing as it was a relevant factor to me choosing to go with Plusnet in the first place, I was asked whether I had signed-up directly on the Plusnet website, which I had after following a link from the MSE site. I was then told that the link hadn't worked and that there was a fault with the Plusnet website.

Eventually, on a further call I was informed that the MSE website should have issued the reward card, I said that this didn't sound right and was suspect, I was then told that a payment in the form of a cheque would be sent out, which it was, thank you!

Much hassle, persistence and inconvenience on my part for something that should have just automatically have 'worked'!

Re: Expecting Reward Card

Townman — Wed, 28 Jan 2026 18:17:23 GMT

@teletek wrote:

... I was asked whether I had signed-up directly on the Plusnet website, which I had after following a link from the MSE site. I was then told that the link hadn't worked and that there was a fault with the Plusnet website.

Eventually, on a further call I was informed that the MSE website should have issued the reward card, I said that this didn't sound right and was suspect, ...

Ah, this paints a very different 'picture'!!

Signing up via third parties is plagued with potential issues and ought never to be done, or only done with great caution, especially if one is using cookie blockers. An affiliate site 'informs' the referred to party that you are being referred by leaving a cookie for the supplier's site to pick up. If one has visited several referral sites before finally signing up, there is the risk that many or no relevant cookies are present to be used during the sign-up process.

Affiliate referral bonuses and Plusnet rewards are not BOTH payable - you get one or the other. In those circumstances, one needs to be clear about who is offering the reward - Plusnet or the affiliate (in this case MSE). Sounds as though in this campaign, it should have been MSE but something did not join up the referral when you were redirected to the Plusnet site.