topic Re: Query about package upgrade in My Order

Query about package upgrade

Zeta — Thu, 22 Jan 2026 15:34:22 GMT

My contract for partial fibre with Plusnet ends on 4th February. I've decided to upgrade to Full Fibre and have scheduled engineer visit to install on 28th January. Now I'm wondering what happens between 28th January to 4th February, will I still have the broadband access I need to work from home during this period? Advice welcomed.

Re: Query about package upgrade

jab1 — Thu, 22 Jan 2026 15:47:06 GMT

Until your Full Fibre service is installed and working, your FTTC connection will remain up.

Re: Query about package upgrade

bmc — Thu, 22 Jan 2026 15:47:15 GMT

@Zeta

All things being well you should have internet apart from maybe an hour or so during installation of FF.

Brian