topic Re: Broadband router not arrived in My Order

Broadband router not arrived

phillipsrobert5 — Tue, 06 Jan 2026 05:57:34 GMT

Hi,
My FTTC broadband service was scheduled to go live today, but I have not received my Plusnet router. I was switching from Sky and they have already ceased their service, so I currently have no broadband at all.

I have confirmed the line is live — I connected my Sky SR203 router and the DSL light is synced (orange), but it cannot authenticate on Plusnet.
I would like the router to be dispatched urgently, ideally same-day if possible as I work from home.
Thank you for your help.

Re: Broadband router not arrived

Baldrick1 — Tue, 06 Jan 2026 08:24:42 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: Broadband router not arrived

DJMcKenzie87 — Tue, 06 Jan 2026 13:12:00 GMT

Given the current holiday season, specifically Christmas and New Year, it is highly probable that the postal service is experiencing significant backlogs.

Do you currently possess a mobile broadband solution, such as a dongle or MiFi device, that could be utilized until your router arrives?

Alternatively, have you considered using your mobile phone as a hotspot?

Re: Broadband router not arrived

bmc — Tue, 06 Jan 2026 13:21:27 GMT

@phillipsrobert5

Login to your PN account and look to see if the router has been dispatched. If it has then you should have received a Tracking number from Royal Mail.

With your Sky router have to changed the login details to your PN credentials.

Brian

Re: Broadband router not arrived

MisterW — Tue, 06 Jan 2026 13:24:45 GMT

@bmc

With your Sky router have to changed the login details to your PN credentials.

Sky routers are 'locked'. There's no way to change them to PPPoE , let alone enter any credentials