topic Re: Hub Two in My Order

Hub Two

francemillers — Tue, 06 Jan 2026 09:38:35 GMT

I have full fibre install booked for 14 Jan. When can I expect the Hub Two to arrive?

Don't want to be left without a working router as I work from home.

The "track my order" page is still showing the Hub One I had 5+ years ago. Ordered full fibre on 23 Dec so I can understand why it wasn't sent immediately, just wondered if (and when) I need to prompt them (assuming that's even possible).

Thanks

Re: Hub Two

mystreet1 — Tue, 06 Jan 2026 09:53:41 GMT

The hubs are normally send to arrive 1 or 2 days before the go live date. However, your hub 1 will work perfectly, albeit limited to 300Mb download i believe until the hub 2 arrives.

Re: Hub Two

francemillers — Tue, 06 Jan 2026 10:02:20 GMT

Thanks for the reply, I assumed the Hub 1 just wouldn't work at all. Not too fussed about the speed, it's always been fine as it is, but I do have teenagers for whom it is a primary concern! 😂

I'll check again towards the end of the week for the hub 2 being sent out.

Re: Hub Two

MisterW — Tue, 06 Jan 2026 10:16:28 GMT

However, your hub 1 will work perfectly, albeit limited to 300Mb download i believe until the hub 2 arrives.

AIUI the downstream bandwidth isnt a problem, but for some reason, the upstream bandwidth is limited to around 30Mb. So it will be fine on up to a FF150 product but will restrict upstream bandwidth on higher speed products

@francemillers

I assumed the Hub 1 just wouldn't work at all

Just disconnect the existing cable from the DSL port and connect the WAN port to the ONT (which Openreach will install) using a Cat5e (or better) ethernet cable and the Hub 1 should automatically reconfigure itself