topic Re: Another 'no Reward Card email received' post in My Order

Another 'no Reward Card email received' post

ColinDC — Mon, 15 Dec 2025 13:14:22 GMT

Apologies for another post about not receiving an expected Reward Card but I wonder if some kind soul who's monitoring the forum could have a look to see what's happening on my account.

I ordered Plusnet Fibre on the Plusnet website on 31 October, switching from BT, and my Plusnet service was activated on 24 November, the day I'd requested. I'm pretty sure I was offered a Reward Card (I think for £50) as part of the switching process, although I don't seem to have any record of that – only the line in my Contract Summary document "If your package includes a reward card we'll send you information on how to claim this separately".

So my activation date was 15 working days ago and I gather I should have had an email by now telling me how to claim.

I'm happy, of course, to provide further details if that would help.

Colin

Re: Another 'no Reward Card email received' post

Rach_H — Tue, 16 Dec 2025 10:26:26 GMT

Hi @ColinDC,

Welcome back to the Community!

I've passed this onto our team now, and I'll let you know what I hear back about your Reward Card.

Rach

Re: Another 'no Reward Card email received' post

ColinDC — Tue, 16 Dec 2025 10:38:33 GMT

Thanks, @Rach_H . Very grateful.

Colin

Re: Another 'no Reward Card email received' post

Rach_H — Wed, 17 Dec 2025 10:44:01 GMT

Hi @ColinDC,

I've heard back from the team about this, and they have advised that you are not eligible for a Reward Card.

Rach

Re: Another 'no Reward Card email received' post

ColinDC — Wed, 17 Dec 2025 11:05:39 GMT

@Rach_H

I'm not sure why I'm not eligible, but I guess the promotion must have been withdrawn between the time I first looked at what Plusnet was offering and when I actually ordered the package, maybe an hour later. Or perhaps I'd been looking at a different package.

Anyway, many thanks for investigating for me.

Colin