topic Re: Chasing up reward card in My Order

Chasing up reward card

Sully1964 — Mon, 08 Dec 2025 13:07:59 GMT

As part of my new contract I was offered a £145 reward card - the £100 arrived within the allocated time but no sign of the £45 - contacted Plusnet and they opened and subsequently closed the ticket -

The customer’s details were submitted to Blackhawk on the 04/11/2025.
If they have not received this after 30 days of the above date, please refer them to Blackhawk customer service on 0344 381 5059.

Contacted the number above today and they said that they had no order for a £45 reward and to get back in touch with Plusnet! Seem to be going round in cirlcles - anyone help

Re: Chasing up reward card

keef2 — Mon, 08 Dec 2025 16:13:30 GMT

I received the reward email: Claim your Plusnet Reward

But when I click the link in the email to fill in the short form, I get the following error message:

This page isn't working at the moment

If the problem continues, contact the site owner.

HTTP ERROR 464

Can anyone suggest how I can claim the reward I was promised when I signed up to Plusnet broadband please?

Re: Chasing up reward card

Rach_H — Mon, 08 Dec 2025 18:16:45 GMT

Hi @Sully1964,

Welcome to the Community!

I'm sorry to hear you've not received the Reward Card for the amount you were initially promised, and that this hasn't been rectified after reaching out to the team about this. I've passed this onto our team so we can get this looked into, and I'll let you know when I hear back from them.

Rach

Re: Chasing up reward card

Rach_H — Mon, 08 Dec 2025 18:17:33 GMT

Hi @keef2,

Welcome to the Community!

Are you able to try clearing your cookies and cache and trying to access this page again?

Rach

Re: Chasing up reward card

keef2 — Mon, 08 Dec 2025 18:53:59 GMT

Hi Rach,

Thanks for the response.

I have tried that & it has made no difference.

Re: Chasing up reward card

Rach_H — Mon, 08 Dec 2025 19:02:36 GMT

Are you still having this problem if you try another browser @keef2?

Rach

Re: Chasing up reward card

Sully1964 — Mon, 08 Dec 2025 19:17:52 GMT

Thanks for your help - will wait to hear from you

Re: Chasing up reward card

keef2 — Mon, 08 Dec 2025 19:18:31 GMT

I've tried using a different browser and was successful this time.

Thanks for your help with this.

Re: Chasing up reward card

Rach_H — Wed, 10 Dec 2025 12:37:12 GMT

No problem @keef2. I'm glad I could help 🙂

Rach

Re: Chasing up reward card

Sully1964 — Thu, 11 Dec 2025 16:25:03 GMT

@Rach_H any update for me yet? thanks

Re: Chasing up reward card

Leanne_T — Fri, 12 Dec 2025 10:31:02 GMT

Morning @Sully1964

Not just yet, as soon as we get an update from the team we will let you know

Leanne.