topic Re: Activation & Completion? in My Order

Activation & Completion?

ColinDC — Fri, 21 Nov 2025 10:40:03 GMT

My long time contract for FTTC with BT ends next week and I've arranged to switch to Fibre with Plusnet. I have a question (which should be simple and may be foolish) about terminology Plusnet uses and would be grateful for clarification from someone who's familiar with all this.

I placed the order at the end of October and asked for Plusnet service to begin on 24 November. I received email confirmation at the time that my Plusnet service will be activated before midnight on 24 November and a separate text said that activation had been booked for the morning of 24 November. That's all fine.

I'm puzzled, though, by the fact that when I track my order in my online account it says "Activation: Completion on 25 November". The heading is also "Completion date: 25th November".

Does this just mean that after activation some time by midnight on 24 November the Plusnet system declares the order completed the following day, or should I assume that activation has been put back a day?

Re: Activation & Completion?

MisterW — Fri, 21 Nov 2025 10:44:20 GMT

Does this just mean that after activation some time by midnight on 24 November

Yes, it does

Re: Activation & Completion?

ColinDC — Fri, 21 Nov 2025 10:50:06 GMT

Thanks, MisterW.

I am looking forward to being part of the Plusnet community; although I must admit that seeing the website go down for quite a few hours yesterday afternoon (for emergency maintenance?) made me hope that I'm not doing the wrong thing!

Re: Activation & Completion?

Townman — Tue, 25 Nov 2025 10:02:44 GMT

The “midnight” terminology is both confusing and ambiguous: technically it is the very START of a day not its end. A day …

Starts at 00:00:00 - midnight
Ends at 23:59:59 - one second before midnight

Re: Activation & Completion?

ColinDC — Tue, 25 Nov 2025 11:16:50 GMT

Thanks, Townman. It is indeed confusing to be told that your service will be activated on one day and "completed" on the next, because of this ambiguity around the meaning of midnight.

I'm pleased to say that my Plusnet service was activated yesterday as arranged, although I didn't find the process entirely smooth. BT were quick to disconnect me from their service at about 00:15 yesterday. I hadn't had any email from Plusnet at that point saying that my service with them was ready and I knew I wasn't supposed to set the Hub 2 up until I'd had an email; but I did try changing the credentials on my TP-Link VR600, to see if I could connect through Plusnet.

That didn't work but around 07:15 in the morning the VR600 happily connected to Plusnet and the house mesh system came back to life. Interestingly, however, I didn't receive the "Your fibre broadband's ready to go" email until almost 11:00; and the text came at 12:15! Maybe I was in a queue of emails/texts waiting to be sent, or perhaps Plusnet needed the extra time to do some final administrative work. Anyway, I plugged the Hub 2 in soon after I got the email because I wanted to give it a try, and it's now been connected for almost 24 hours without incident.

Colin