topic Re: Plusnet Protect in My Order

Plusnet Protect

stephenfurner — Sat, 22 Nov 2025 14:24:31 GMT

I've just moved to the PlusNet full fibre broadband service and am trying to access the PlusNet Protect by Norton that is provided as an add on. It is advertised as free and when I click on the option of it in the add-ons section of my PlusNet account I get taken to page the says if I click the option below it will ask for my e-mail address and download the anti-virus package. I click the option but instead of asking for an e-mail address I get taken to a page requesting my credit card details in order to charge me £147 for the software?

Is there some other way of downloading the PlusNet Protect package I should be using?

Re: Plusnet Protect

jab1 — Sat, 22 Nov 2025 14:31:46 GMT

@stephenfurner You are possibly the third or fourth person to raise this issue. Hopefully a staff member or one of the Super Users will pick this up and investigate the issue.

@Leanne_T - one for investigation?

Re: Plusnet Protect

stephenfurner — Sat, 22 Nov 2025 14:50:13 GMT

@jab1 good to hear that its not just an error on my part.

Re: Plusnet Protect

Linzi_H — Sun, 23 Nov 2025 09:04:42 GMT

Hi @stephenfurner

Welcome to the Community!

I'd love to help get this logged, so I've sent over a Private Message asking for some specific details. If you can take a look and get back to me, that would be great.

Linzi

Re: Plusnet Protect

Townman — Mon, 24 Nov 2025 23:51:22 GMT

One of the super users did raise this earlier today - it is under investigation.

Re: Plusnet Protect

jayhaz — Mon, 01 Dec 2025 20:04:29 GMT

Hi, I am also having the same issue with the charge for Plusnet Protect, can you also advise best resolution please?

Re: Plusnet Protect

stephenfurner — Mon, 01 Dec 2025 22:53:09 GMT

No resolution availble for this issue yet that I'm aware of. If you find one please do share it here.

Re: Plusnet Protect

Leanne_T — Thu, 04 Dec 2025 12:17:04 GMT

Hi @jayhaz

Thanks for letting us know.

The price should now be showing as £0 could you try again and let me know how you get on?

Leanne.