topic Re: New order but no email confirmation. in My Order

New order but no email confirmation.

robj20 — Fri, 21 Nov 2025 07:41:40 GMT

Made a new order for Fiber 900, got a contract summary email but nothing else and can't login using the details I setup.
Can someone check it all went through okay?

Re: New order but no email confirmation.

robj20 — Fri, 21 Nov 2025 11:31:50 GMT

Any chance of a reply today, or do I presume the order hasn't gone through.

Do Plusnet have an email address, absolutely refuse to spend 45 minutes in a phone system.

Re: New order but no email confirmation.

Linzi_H — Sat, 22 Nov 2025 09:48:41 GMT

Hi @robj20

Welcome to the Community.

I know you'll be keen to make sure that everything has been completed successfully.

Whilst we do have a direct link to check this for you, it can take a few days for someone to get back in touch. The quickest way to confirm any details about your order is to call the team directly.

If you'd rather not call, please let me know, and I can grab a few more details.

Linzi

Re: New order but no email confirmation.

robj20 — Sat, 22 Nov 2025 10:39:21 GMT

Thanks, yes phone calls really aren't convenient. Shame there isn't just an email address.

Re: New order but no email confirmation.

Linzi_H — Sat, 22 Nov 2025 11:00:41 GMT

Thanks @robj20

I have sent you a Private Message requesting some more information to help further.

Linzi