topic Re: £49.99 installation fee when switching from BT to Plusnet? in My Order

£49.99 installation fee when switching from BT to Plusnet?

Firefly — Fri, 07 Nov 2025 12:51:31 GMT

I'm considering switching from BT to Plusnet when my current BT Broadband contract expires in less than 2 months. However, when signing up to Plusnet, it tells me there is a £49.99 installation fee and I need to book an engineer! But I think Plusnet uses the same network, so if I have a working BT Broadband connection, why would I need an engineer?

Can I avoid this this fee and engineer visit? Just plug in the hub myself?

Re: £49.99 installation fee when switching from BT to Plusnet?

Townman — Fri, 07 Nov 2025 13:00:29 GMT

What’s your BT service and what service have you ordered from Plusnet.

A reasonable guess would be that this is a migration from copper ADSL / FTTC / SoGEA to FTTP on a fibre priority exchange (or you want higher speeds than the current service). A switch to FTTP requires an engineer.

If you are on FTTP already, then something is a tad odd.

Re: £49.99 installation fee when switching from BT to Plusnet?

jab1 — Fri, 07 Nov 2025 13:00:29 GMT

@Firefly What connection are you on with BT, and which service are you intending to get with Plusnet? I think you are quite correct though - the PN service is delivered over exactly the same infrastructure as BT, and it is, apart from some external 'button pushing' as you describe - when you are told the switch is complete, you plug the PN Hub in place of the BT one.

I thought the 'connection charge' no longer applied?

Re: £49.99 installation fee when switching from BT to Plusnet?

Firefly — Fri, 07 Nov 2025 13:20:42 GMT

It's been solved! (somehow)

On the Plusnet website, I enter my address, then I get presented with a deal. Then when I went to checkout it told me about the engineer and installation fee.

But I just repeated these steps again and now it tells me explicitely that I don't need an engineer! So, apparently I did something wrong (?). But the problem is solved now. I can just register and set an activation date.

Thanks for your help guys!

Btw: with BT I have partly fibre. The last 50 metres or so is copper.

Re: £49.99 installation fee when switching from BT to Plusnet?

Townman — Fri, 07 Nov 2025 13:23:37 GMT

What product have you ordered from Plusnet?

Re: £49.99 installation fee when switching from BT to Plusnet?

Firefly — Fri, 07 Nov 2025 13:52:25 GMT

@Townman wrote:

What product have you ordered from Plusnet?

That will be just broadband. I haven't completed the order yet, because it turns out I cannot put the date far enough into the future. My BT contract ends 27 Dec and I don't want to pay the termination charges. So I will continue with the order mid Dec.

Re: £49.99 installation fee when switching from BT to Plusnet?

bmc — Fri, 07 Nov 2025 14:24:27 GMT

@Firefly

Just to confirm - you are aware the move will cost you your landline if this matters?

Brian