topic Re: Switched provider in My Order

Switched provider

nichollsz — Wed, 05 Nov 2025 17:34:52 GMT

Hi! I switched over to Plusnet from Virgin 2 weeks ago. Virgin haven't sent me a final bill and are claiming no knowledge of the switch completing (it very much has) 🤦🏻‍♀️ do I just need to be more patient or has something gone wonky somewhere?

Re: Switched provider

jab1 — Wed, 05 Nov 2025 17:37:49 GMT

Did you use the One Touch Switching method?

Re: Switched provider

nichollsz — Wed, 05 Nov 2025 17:43:42 GMT

Yes - gave Plusnet all my info

Re: Switched provider

jab1 — Wed, 05 Nov 2025 17:47:25 GMT

If you did use the industry standard OTS system - which still isn't clear to me - then this is another example of Virgin's inability to process such switches correctly. You will need to sort it with them.

Re: Switched provider

MisterW — Wed, 05 Nov 2025 18:03:41 GMT

I'd be pretty sure that Plusnet do all transfers using the OTS system

Re: Switched provider

jab1 — Wed, 05 Nov 2025 18:05:51 GMT

Thanks, @MisterW - so my suspicions about Virgin are probably correct?