topic Re: Can I change the delivery address for the router in My Order

Can I change the delivery address for the router

Lockersv — Sat, 01 Nov 2025 20:24:37 GMT

Hi,

Am I able to amend the delivery address for my router to my current address? As there won’t be anyone at my new address the few days before to accept the delivery.

Re: Can I change the delivery address for the router

jab1 — Sat, 01 Nov 2025 20:29:35 GMT

@Lockersv Yes you can amend the delivery address - just call Customer Support. When are you expecting it?

Re: Can I change the delivery address for the router

mystreet1 — Sun, 02 Nov 2025 16:08:01 GMT

As @jab1 stated, you can get it redirected, but it should fit in a standard size letterbox.

Re: Can I change the delivery address for the router

Lockersv — Mon, 03 Nov 2025 12:45:28 GMT

Thank you! Not for a couple of weeks so should be ok to amend hopefully!

Re: Can I change the delivery address for the router

ricopuertojireh — Wed, 05 Nov 2025 12:06:16 GMT

Hello there. Is there any update on your delivery address change? I have the same concern that delivery will arrive at my new address before we transfer and no one will receive the package.

Please keep updated; it will be extremely helpful.

Re: Can I change the delivery address for the router

jab1 — Wed, 05 Nov 2025 12:09:59 GMT

@ricopuertojireh If you wish to arrange a redirection for your router delivery, you need to contact contact Plusnet Support personally.

Re: Can I change the delivery address for the router

bmc — Wed, 05 Nov 2025 12:11:53 GMT

@ricopuertojireh

I don't know the actual size but the Router will fit though a standard letter box with no signature required.

Brian

Re: Can I change the delivery address for the router

ricopuertojireh — Wed, 05 Nov 2025 12:17:07 GMT

Do i need to call them asap, or wait for an email update regarding my order and order status as mentioned in the email i received?

Re: Can I change the delivery address for the router

ricopuertojireh — Wed, 05 Nov 2025 12:19:19 GMT

my concern is maybe it will arrive earlier than expected. I still dont have the key of the house, I cant confirm if its inside, or safe or what so ever.. I just have that thought in my mind.
thanks...

Re: Can I change the delivery address for the router

jab1 — Wed, 05 Nov 2025 12:24:24 GMT

When are you due to move, @ricopuertojireh ? If you don't have a confirmed installation date, you may find you have moved before the installation is confirmed. Which service have you ordered?

The hubs are despatched RM24 Tracked to arrive 2/3 days prior to a confirmed installation.

Re: Can I change the delivery address for the router

ricopuertojireh — Wed, 05 Nov 2025 12:31:46 GMT

end of the month. I put the same date of our transfer and date of activation (i think its a bad idea :D)

if they can deliver it the same day, then its fine.. but if they send it like a week before, then no one will be there..

Re: Can I change the delivery address for the router

jab1 — Wed, 05 Nov 2025 12:42:36 GMT

Which service are you taking? As I said, the Hubs are despatched to arrive 2/3 days before a confirmed installation/activation date.

Re: Can I change the delivery address for the router

ricopuertojireh — Wed, 05 Nov 2025 12:47:31 GMT

then i think it will be fine if 2 days before.. if indeed it will fit in standard letter box.. thank you for that. ill check the delivery status to keep me updated.. will post here what happen