topic Activation issue in My Order

Activation issue

dazrog — Tue, 21 Oct 2025 16:48:40 GMT

Hi,
Before i try to call plusnet I wonder if anyone has had this experience please - my FTTP transfer was supposed to take place last Friday. I had openreach messages up until Thursday reminding me it was happening.

Friday - nothing. Plusnet account says there has been a delay

Monday - disconnected from old supplier and connected to plusnet. No email from plusnet confirming and nothing from openreach to say connected.

Today the account still says there has been a delay/broadband not yet activated. Previous supplier also seem to think i am still connected to them too which i obviously am not.

Would seem part of the order hasnt completed which effectively means i am paying for 2 services.
Has this happened to anyone else? Is this normal for plusnet?

Re: Activation issue

bmc — Tue, 21 Oct 2025 16:53:31 GMT

@dazrog

Although you paid PN in advance your Billing period doesn't start until your service goes live.

Brian

Re: Activation issue

jab1 — Tue, 21 Oct 2025 16:55:06 GMT

I would suggest you call PN - only they will be able to give you an explanation, as there are multiple possible reasons for such a delay.

Re: Activation issue

dazrog — Tue, 21 Oct 2025 17:16:07 GMT

Thanks. To confirm the service is live, just appears the admin side of switching isnt complete.
I just thought i would ask if anyone had a similar situation and if it resolved itself in a few days i would wait before calling.

Re: Activation issue

jab1 — Tue, 21 Oct 2025 17:18:16 GMT

I would certainly give them a call - the OTS system should not work this way.

Re: Activation issue

dazrog — Tue, 21 Oct 2025 18:23:04 GMT

Thanks again. I will try to get hold of them between work one day this week and update here however if anyone from plusnet spots this and can advise before then it would be appreciated

Re: Activation issue

MichaelD — Wed, 22 Oct 2025 08:33:16 GMT

Hi @dazrog

I've popped you over a private message to take some details about this.

Michael