topic Re: No reward card received in My Order

No reward card received

jorhapsody75 — Mon, 20 Oct 2025 11:10:18 GMT

I am still waiting for an email for my reward card which I was supposed to receive for joining up. It's been two months since my startup date. I notice there are a lot of messages on the forum about this issue. How do I go about fixing it?

Re: No reward card received

MichaelD — Mon, 20 Oct 2025 13:13:23 GMT

Hi @jorhapsody75

Welcome to the community.

I've sent you a private message so I can take some details to chase this for you.

Michael

Re: No reward card received

stevensmith275 — Mon, 20 Oct 2025 18:19:11 GMT

Hi,

I too haven’t received any email regarding the reward card, I signed up in September.

Thank you

Re: No reward card received

MichaelD — Tue, 21 Oct 2025 07:11:14 GMT

Hi @stevensmith275

Welcome to the community.

I've popped over a private message to you to take some details to chase this for you.

Michael

Re: No reward card received

jchapmans63 — Tue, 21 Oct 2025 13:52:31 GMT

I also have an issue on my promised £145

£145 rewards promised...
I have 2 separate emails from Plusnet with two different voucher codes for reward cards. Both received September 22nd.

Voucher code 1) £45
I had the email just before the 28 days with a link.
The card is meant to be on it's way, not arrived yet.

Voucher code 2) £100
It's now more than the 28 days and no communications about this part of the reward card.
HOW am I meant to claim part of the deal please?

I'd appreciate some help please.
Thank you!
Kind regards - Janice

Re: No reward card received

Leanne_T — Tue, 21 Oct 2025 15:43:32 GMT

Hi @jchapmans63

Thank you for coming to the community.

To help you with the £100 reward card, I've sent you a private message to get some extra details.

Thanks.

Leanne.

Re: No reward card received

jonty86 — Wed, 22 Oct 2025 11:18:36 GMT

Hi I've also not heard anything about my reward of £145 (no mention of it in contract) and nowhere did it state about two cards, it was termed and stated a £145 pure card from plusnet.

Could you let me know what's going on please.

Hope everyone gets the full £145 reward card we are due.

Re: No reward card received

Leanne_T — Wed, 22 Oct 2025 11:29:21 GMT

Hi @jonty86

Thanks for coming to the Plusnet Community.

I've sent you a private message so I can get some extra details from you for the reward card to be looked into.

Please take a look and get back to me when you get the chance.

Leanne.

Re: No reward card received

Longman — Thu, 23 Oct 2025 21:42:34 GMT

Hello

I am also missing an email to claim my £145 gift card, would someone be able to help?

Kind regards

Re: No reward card received

Rach_H — Fri, 24 Oct 2025 09:39:32 GMT

Hi @Longman,

Welcome to the Community!

Could you let me know when your broadband went live?

Rach

Re: No reward card received

Longman — Sat, 25 Oct 2025 08:39:11 GMT

Good morning,
Our broadband went live on the 9th of October.

Kind Regards,
Scott.

Re: No reward card received

Christopher_G — Sat, 25 Oct 2025 13:59:42 GMT

Hi @Longman

You should have received an email within 10 days of your service being activated.

I'm going to send you a private message to get some details from you, so that we can get it chased up for you

Chris

Re: No reward card received

rich7char — Mon, 27 Oct 2025 23:07:30 GMT

I have not received my reward card. I started in Sept 2025.
Contacting plusnet regarding this issue has been difficult. Please can someone help me. Regards Richard

Re: No reward card received

Christopher_G — Tue, 28 Oct 2025 11:02:24 GMT

Hi @rich7char

Welcome to the community.

I've sent you a private message too. Could you take a look and get back to me please?

Thanks

Chris

Re: No reward card received

jonty86 — Wed, 29 Oct 2025 13:19:14 GMT

Unfortunately I only got notifications today.
As I don't check back on forums alot or emails. As far as I'm aware cards been claimed, awaiting delivery. How long will that take from claiming to delivery. And is it one card of £145 ? Thanks in advance

Re: No reward card received

Leanne_T — Wed, 29 Oct 2025 15:05:32 GMT

Hi @jonty86

I have replied to your private message, if you can take a look and get back to me I will help you get the reward card amount checked.

You can find details on the reward card in the Plusnet Reward Card - Frequently Asked Questions page for how long this will take to be delivered after submitting the online form.

Leanne.

Re: No reward card received

jonty86 — Wed, 29 Oct 2025 15:28:54 GMT

I've replied in depth and await actual information on the amount and if its been dispatched. Sending me to faqs is nowhere near useful.

Plusnet seem to wait until customers chase them up.

That's not very satisfactory especially when registered vulnerable with yourselves , why offer a help and support section for users to have to do everything to get an honest answer. Its undue hassle and stress , and plusnet stated it'd all be simple.
Not a great start from the company I must say

Re: No reward card received

Leanne_T — Wed, 29 Oct 2025 15:43:19 GMT

Hi @jonty86

I've received the message and appreciate you replying to me with the extra details.

I understand and I have passed your details to the relevant team to get the reward card looked into.

Thanks.

Leanne.