topic Re: wi fi connection in My Order

wi fi connection

markbivvy — Thu, 16 Oct 2025 10:40:13 GMT

Hi All.

Just been connected this morning ,full fibre300.

workmen was spot on all done in very quick time.

having a problem logging to wifi,pc was connected via the button on the router as i cant get the password right no matter how many times i try ,pc or phones.

iam not keyboard expert and am sure its my fault but no manner how many times i try i just cant get it to connect.

70 odd years old and not key board savvy.

thanks

Re: wi fi connection

jab1 — Thu, 16 Oct 2025 10:49:01 GMT

@markbivvy Welcome to the forums. What type of connection did you have previously - if any?

If it was FTTC, the only changes you would have to make would be to disconnect the cable between your phone master socket, and connect the Ethernet cable between the newly installed ONT and the WAN port in your router.

Did the installation engineer not check your connection was OK before leaving?

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 10:49:48 GMT

Thanks jab 1

virgin router,which is un plugged

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 10:50:33 GMT

we are now broadband only

Re: wi fi connection

jab1 — Thu, 16 Oct 2025 10:53:44 GMT

Ah, so you were with Virgin previously. As asked before, though, did the engineer not check you had a connection before leaving - they are supposed to?

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 10:54:41 GMT

Did the installation engineer not check your connection was OK before leaving?

yes,both boxs are side by side connected to each other.

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 10:56:23 GMT

internet is working as my pc is connected to the wifi,via the button on the router,just cant get the password to work.

Re: wi fi connection

jab1 — Thu, 16 Oct 2025 10:57:47 GMT

So, he did not confirm that you could get a connection - i.e. that you could connect to a page on the internet?

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 10:58:41 GMT

Re: wi fi connection

jab1 — Thu, 16 Oct 2025 10:59:25 GMT

@markbivvy wrote:

internet is working as my pc is connected to the wifi,via the button on the router,just cant get the password to work.

Which password? I am left wondering if Plusnets systems haven't fully updated.

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:00:25 GMT

password on the sticker and pull of one on the router

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:01:15 GMT

I am left wondering if Plusnets systems haven't fully updated.

Thanks J, this could be it .

Re: wi fi connection

jab1 — Thu, 16 Oct 2025 11:01:51 GMT

I suggest you call Plusnet and ask their advice.

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:02:57 GMT

ok John,

thank you.

Re: wi fi connection

Baldrick1 — Thu, 16 Oct 2025 11:04:07 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:20:06 GMT

Thanks all,now sorted.

Re: wi fi connection

Dan_the_Van — Thu, 16 Oct 2025 11:28:40 GMT

@markbivvy

What was the issue?

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:31:57 GMT

Hi D.

looks like it was a admin issue just needed the account sorting at there end,or just my impatiens.

thanks

Re: wi fi connection

markbivvy — Thu, 16 Oct 2025 11:49:00 GMT

yes,both boxs are side by side connected to each other.

What do you mean with the above.

router and the little white box with the green led,s.

Re: wi fi connection

Dan_the_Van — Thu, 16 Oct 2025 11:53:56 GMT

I must admit I'm confused a bit.

Maybe a confusion of terms

Did you mean wifi connection being your internet connection or devices connecting to the Hub Two using wifi?