topic Re: Delay after delay in My Order

Delay after delay

mickbonner57 — Tue, 14 Oct 2025 14:53:07 GMT

I have been waiting since June 2025 to go full fibre, but they keep moving the start date. The fibre is 20ft away in a DP in the pavement. They arrived within 5 days and took a look. They said the copper cable is stuck in the conduit and will require some digging. Just had a text saying they will be here on Thursday the 16th, 10 mins later, all changed, now the November 25. Has anyone else had this problem?

Re: Delay after delay

jab1 — Tue, 14 Oct 2025 15:00:34 GMT

@mickbonner57 Unfortunately, Openreach are a law unto themselves, and the end user - you - is not considered. If it is the same issue every time, and considering you have been waiting 3+ months, I suggest you try emailing the OR CEO.

Re: Delay after delay

mickbonner57 — Tue, 14 Oct 2025 15:03:06 GMT

Hi jab1, do you have an email?

Re: Delay after delay

jab1 — Tue, 14 Oct 2025 15:05:27 GMT

I do, but it is bad practice to publish such on the forum - just search for 'Openreach CEO email'.

Re: Delay after delay

mickbonner57 — Tue, 14 Oct 2025 15:33:26 GMT

Thank you, all done.

Re: Delay after delay

Baldrick1 — Tue, 14 Oct 2025 20:25:44 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: Delay after delay

mickbonner57 — Wed, 15 Oct 2025 21:17:29 GMT

jab1. Thank you again. I received a phone call today from Openreach and will be getting sorted as soon as possible. They will keep me informed of what is happening.