topic Re: Have two landlines - FTTP being installed - any issues? in My Order

Have two landlines - FTTP being installed - any issues?

pawlala — Sat, 11 Oct 2025 17:26:52 GMT

Hello all

FTTP is being installed imminently and my home number will obviously be no more.

However I do have a second landline (copper) which provides a work supplied phone number and business broadband which I use but doesn't belong to me and is paid for by my employer. I want this to remain and be left untouched during FTTP install.

Is this going to cause any problems and is there anything specific (other than the above) I should be telling the engineer when he arrives?

Many thanks

Re: Have two landlines - FTTP being installed - any issues?

MisterW — Sat, 11 Oct 2025 17:52:23 GMT

Is the 2nd landline provided over a separate cable or does it use a 2nd pair in the only cable ?

Re: Have two landlines - FTTP being installed - any issues?

pawlala — Sat, 11 Oct 2025 18:47:32 GMT

There is only one box outside for both copper lines so sounds like it "uses a 2nd pair".

The work line then goes to a first floor socket that has been changed to split off the different phone numbers.

Re: Have two landlines - FTTP being installed - any issues?

HPsauce — Sat, 11 Oct 2025 19:38:39 GMT

I had a similar situation and had communications from BT Openreach beforehand to confirm I was keeping the POTS line.

However I was the account holder for that line, so maybe they're in contact with your employer?

Re: Have two landlines - FTTP being installed - any issues?

Baldrick1 — Sat, 11 Oct 2025 20:02:08 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: Have two landlines - FTTP being installed - any issues?

MisterW — Sun, 12 Oct 2025 06:34:47 GMT

There is only one box outside for both copper lines so sounds like it "uses a 2nd pair

@pawlala in that case, all you can do, unless as @HPsauce says you've had communicatiom from Openreach regarding the 2nd line, is to make sure the installation engineer knows that the 2nd line exists. They don't normally remove existing cabling as a matter of course, but it the connection is underground they MAY want to try to use the existing cable to pull through the new fibre. Make sure they don't...

Re: Have two landlines - FTTP being installed - any issues?

Champnet — Sun, 12 Oct 2025 06:43:25 GMT

If the 2nd line installation and running costs have been met by an employer then they must be informed and be involved with any changes.

Re: Have two landlines - FTTP being installed - any issues?

Dan_the_Van — Sun, 12 Oct 2025 06:55:17 GMT

Isn't this a good time for your employer to upgrade their connection and have a multi LAN port ONT installed? One for you, one for them. At some point they have to go full fibre.

Re: Have two landlines - FTTP being installed - any issues?

pawlala — Sun, 12 Oct 2025 07:54:45 GMT

That's the plan by the sounds of it as I had an email a few weeks ago about a new router being sent, but this is the government were talking about so there are many cogs and many wheels...

I will be using the work broadband during FTTP install so will know if something is awry if it goes down and doesnt come back up.

Re: Have two landlines - FTTP being installed - any issues?

RealAleMadrid — Sun, 12 Oct 2025 08:10:18 GMT

@pawlala A new router will do nothing for you, if both lines are upgraded to Full Fibre (FTTP) you need a multiport ONT which is a rare beast. Also what have the government got to do with it?

Re: Have two landlines - FTTP being installed - any issues?

Longliner — Sun, 12 Oct 2025 10:01:24 GMT

Sounds as if the government is his/her employer, in which I can well understand the many cogs and wheels which readily seize up 😖

Re: Have two landlines - FTTP being installed - any issues?

RealAleMadrid — Sun, 12 Oct 2025 11:34:40 GMT

@Longliner You may be right, in that case nothing appropriate or sensible will happen.🙄

Re: Have two landlines - FTTP being installed - any issues?

pawlala — Sun, 12 Oct 2025 15:48:47 GMT

Yes I'm a government employee, so likely everything will be done last minute and at twice the cost. My preferred option is that my FTTP install does something to the copper 2nd line rather than a future work-FTTP install doing something to my personal FTTP.

I might end up in the situation of using my personal FTTP for both work and play, which is not a problem at all going forward.

Re: Have two landlines - FTTP being installed - any issues?

mystreet1 — Sun, 12 Oct 2025 19:18:29 GMT

@pawlala be careful with using your personal broadband connection for work. The T&C states the odd email etc, but not full blown working at home.

Re: Have two landlines - FTTP being installed - any issues?

Townman — Sun, 12 Oct 2025 23:34:15 GMT

That T&C has gone woolly. The explicit WFH inference has been removed, but the explicit prohibition of running a business from home remains.

I guess it is semantics of at which point WFH becomes running a business which is not your own.

Re: Have two landlines - FTTP being installed - any issues?

Champnet — Mon, 13 Oct 2025 06:29:01 GMT

WFH Customers expect a certain level of support if things go wrong, Plusnet do not supply that service so if continuity is required Customers need to look for an ISP offering a business product, but that’s going to cost a lot more than approx £30 a month….

Re: Have two landlines - FTTP being installed - any issues?

Longliner — Mon, 13 Oct 2025 11:37:19 GMT

The Govt wants things done by the book, so they'll think nothing of paying twice that for a business line if you are expected to WFH.

Re: Have two landlines - FTTP being installed - any issues?

Champnet — Mon, 13 Oct 2025 12:19:28 GMT

I don’t know the going rate for business lines these days but at the turn of the century I had fibre to my desk. 10MB up and down, instant telephone support and an engineer on site within an hour, The cost ? £1.5k a month.

Re: Have two landlines - FTTP being installed - any issues?

jab1 — Mon, 13 Oct 2025 12:24:18 GMT

@Champnet EEEEKKKK!!