topic Engineer Visit but I have a ONT Box in My Order

Engineer Visit but I have a ONT Box

Luisl — Sat, 13 Sep 2025 06:21:19 GMT

Hello,

I’ve placed an order for fribe and was told I require an engineer to install it. But I just moved in yesterday and the property (new built) already has a openreach ONT installed, power and flashing PON light.
does anyone know if I really need a visit and the 3 weeks waiting time if comes with it.

many thanks

luis

Re: Engineer Visit but I have a ONT Box

MisterW — Sat, 13 Sep 2025 06:31:35 GMT

@Luisl

But I just moved in yesterday and the property (new built) already has a openreach ONT installed, power and flashing PON light.

A flashing PON light means that the Fibre circuit to the exchange isnt completely configured. As its a new build, its likely that the ONT ID hasn't been configured for the circuit. If this is the case then I'm afraid an engineer visit is necessary and the time will depend on engineer availablility in your area.

Re: Engineer Visit but I have a ONT Box

Luisl — Sat, 13 Sep 2025 06:52:29 GMT

Many thanks @MisterW