topic Re: Yet Another FTTP Installation Query in My Order

Yet Another FTTP Installation Query

pvmb — Tue, 09 Sep 2025 10:23:41 GMT

The situation is I have now renewed my Plusnet contract for a new FTTP connection.

Openreach have sent me two text messages. The first speaks of "access to the outside of your property to complete pre-work and attach a small box." (I know this would be the CSP box) "Once complete we'll confirm your appointment date."

This seems to me to imply two Openreach visits. One to attach the CSP outside my property - where I don't need to be present - followed by a second, internal visit to set up the ONT.

Can anyone confirm this interpretation?

Now I was rather hoping that the CSP could possibly be mounted inside the property alongside the ONT. However I realise this may not be possible.

There is an option to reply "ACCESS" to the initial text message if home owner needs to be present for CSP install. Possibly I could take advantage of this?

Re: Yet Another FTTP Installation Query

jab1 — Tue, 09 Sep 2025 10:28:50 GMT

@pvmb That sounds strange to me - the job is usually completed in one visit of approximately two hours. I don’t see the need for two visits.

Re: Yet Another FTTP Installation Query

bmc — Tue, 09 Sep 2025 10:33:22 GMT

@pvmb

What does the Checekr say?

https://www.broadbandchecker.btwholesale.com/#/ADSL

To the right of WBC FTTP does it say One Stage or Two Stage?

Below the window, what does the narrative say about the FTTP install.

You might still be able to get the CSP inside - speak to whoever turns up.

Brian

Re: Yet Another FTTP Installation Query

pvmb — Tue, 09 Sep 2025 10:33:38 GMT

...That's what I had hitherto expected. However the text definitely says "Once complete, we'll confirm your appointment date." - Where "complete" appears to be the installation of the CSP box.

Text continues: "Reply ACCESS if someone needs to be present (e.g. locked gates) or MORE for extra info"

Re: Yet Another FTTP Installation Query

RealAleMadrid — Tue, 09 Sep 2025 10:46:56 GMT

@jab1 It's very common for FTTP installs to specify 2 visits particularly if fed underground and OR have no idea if the ducting is clear. In fact in my case the checker said my line was partially direct in ground which was wrong, older houses on the estate do have DIG, there is a lot of OR work going on to put ducts in. My first engineer visit found my duct was blocked, and just marked it and left. That was on the 9th of April, thanks to Openreach being totally incompetent at arranging anything my FTTP was eventually activated on the 4th of July.😫

Re: Yet Another FTTP Installation Query

pvmb — Tue, 09 Sep 2025 10:51:37 GMT

@bmc wrote:

@pvmb

What does the Checekr say?

https://www.broadbandchecker.btwholesale.com/#/ADSL

To the right of WBC FTTP does it say One Stage or Two Stage?

"FTTP Install Process - KCI2 Assure"

Here is a likely explanation of this:

Re: KCI2 Assure
https://community.bt.com/t5/BT-Fibre-broadband/KCI2-Assure/td-p/2419277

Possibly this:
"an issue with your address ( although the same issue may affect many others ) was identified that requires the installation to be done in two stages"

"An example could be, someone’s existing copper pair service is underground but not ducted..."

@bmc wrote:

@pvmb

What does the Checekr say?

Below the window, what does the narrative say about the FTTP install.

"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage hard"

Sounds like I may need to reply "ACCESS"! I'd rather I was at home for the CSP install, so I can discuss it with the installer.

Re: Yet Another FTTP Installation Query

jab1 — Tue, 09 Sep 2025 10:51:31 GMT

@pvmb If it was me, I’d be asking for more info.KCI2 means they need to do a survey first.

Re: Yet Another FTTP Installation Query

bmc — Tue, 09 Sep 2025 10:52:41 GMT

@pvmb

The Checker results show that OR don't know what state the access is to your property. If I remember correctly HARD means they may have to trench accross a "hard" surface.

I agree with @jab1 - text MORE to find out what's happening.

I would be there on the day.

Brian

Re: Yet Another FTTP Installation Query

Baldrick1 — Tue, 09 Sep 2025 12:20:15 GMT

My installation was KCI2 pre built to curtilage soft.
The first team of subcontractors came and installed a jolly box in the pavement and a duct across my soft dig lawn They also installed a draw rope

Contractors from a different company did the fibre installation.

I assume that your duct has to cross paving/tarmac, the fitting of which probably requires different skills/teams and tools to fibre installers.

Re: Yet Another FTTP Installation Query

dvorak — Tue, 09 Sep 2025 13:08:46 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Yet Another FTTP Installation Query

pvmb — Tue, 09 Sep 2025 19:06:54 GMT

I'm not really bothered if it takes two visits to install FTTP. I am bothered about whether I will be in and consulted on both occasions. The Openreach text appear to me to cast some doubt on this matter.

Re: Yet Another FTTP Installation Query

Baldrick1 — Tue, 09 Sep 2025 22:14:50 GMT

I would text access. In my case I happened to be home when an Openreach guy turned up to spray mark the route for the dig team to lay the duct across the lawn. There was no notice that he was coming.

Re: Yet Another FTTP Installation Query

pvmb — Wed, 10 Sep 2025 08:39:34 GMT

...OK., I will do that. Thanks.

Reply: "An engineer may already be allocated to attempt the external work. If not, we'll aim to completete everything on your planned appointment date"

Re: Yet Another FTTP Installation Query

pvmb — Wed, 10 Sep 2025 08:52:58 GMT

In my case, the situation is a bit unusual as the distance from my property and the existing BT ground chamber - for access to landline and now fibre - is measurable in inches!

The physical distance from this BT ground chamber and my existing BT/Openreach landline master socket is all of six feet. Unfortunately, as the property pre-dates 1990 and the existing landline cable is armoured, there is likely no duct feed to the existing socket.

I have in mind my own 'ideal' solution: with the CSP and ONT being installed adjacent to the existing master socket. Which I would also like preserved so I can perhaps make use of it later on. Also, there are no power sockets available at this location.

So it's all very 'theoretical' at the moment. 😊

Re: Yet Another FTTP Installation Query

Baldrick1 — Thu, 11 Sep 2025 14:53:02 GMT

It might only be 6 feet but it is across a hard surface. This means you need a team with cutters and heavy digging tools to install the duct plus probably another team to make good the damaged surfaces. KCI 2 means Keep Customer Informed, the 2 means that it is a multi visit installation process.

It is not unusual for the fibre duct to take a short route to the property then the fibre be 'clipped' to the external property wall to a suitable entry point.

Re: Yet Another FTTP Installation Query

pvmb — Thu, 11 Sep 2025 15:29:28 GMT

@pvmb wrote:

...OK., I will do that. Thanks.

Reply: "An engineer may already be allocated to attempt the external work. If not, we'll aim to completete everything on your planned appointment date"

The race between my "ACCESS" text and the installers was won by the installers! They've been and gone.

I now have a grey Openreach CSP box mounted on an external wall. It's slimmer than I expected.

They called when I was in and so I got to speak with them, they wanted to know where my router was (on the extension socket) and I explained where I wanted it to end up being (next to the BT landline master socket) . They have left it as a problem for the ONT installer to route the incoming cable through two walls via an external cupboard.

So no internal CSP but the ONT should end up on a wall adjacent to the current BT landline socket. A nice compromise as that means I can still get my hands on the eventually unused Openreach NTE and see if I can use the landline extension cable to perhaps pull an Ethernet cable through to the router/PC's current location. Meanwhile I will simply use the already tested 5GHz Wi-Fi link to get from the router's eventual new location to the PC.

Re: Yet Another FTTP Installation Query

mystreet1 — Thu, 11 Sep 2025 19:38:17 GMT

Depending upon thd speed that you need, you may be able to use the telephone extension cable as an ethernet cable. Others on here have done it. I will let them explain how to.