topic Re: Changed broadband speed in My Order

Changed broadband speed

bob4357 — Sat, 09 Aug 2025 10:36:37 GMT

My new broadband upgrade was due to yesterday but nothing has happened, do I need to switch of hub to get upgrade

Re: Changed broadband speed

jab1 — Sat, 09 Aug 2025 10:41:34 GMT

What change did you make?

Re: Changed broadband speed

bob4357 — Sat, 09 Aug 2025 10:43:57 GMT

From 145 to 300

Re: Changed broadband speed

jab1 — Sat, 09 Aug 2025 10:48:09 GMT

Ah, so this should have been on the Full Fibre board. I'm not certain, but I think you have to wait for notification, by email/text, that the change has completed.

Re: Changed broadband speed

bob4357 — Sat, 09 Aug 2025 10:55:13 GMT

Hello John,

I received an email saying that it would be active yesterday.

How do I post on th full fibre forum?

Bob

Re: Changed broadband speed

jab1 — Sat, 09 Aug 2025 11:04:55 GMT

@bob4357 Unfortunately, I am not with PN any more, so don't know what the Hub2 reports as regards your connection speed. What does you Member Centre report as your connection speed?.

Don't worry about the wrong board issue, I'll get this topic moved, but to post further topics, from the forum home page, select the correct board from the list presented - as below:

Re: Changed broadband speed

bob4357 — Sat, 09 Aug 2025 11:08:26 GMT

Many thanks, I will give it a couple of days.

Re: Changed broadband speed

Baldrick1 — Sat, 09 Aug 2025 11:16:02 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: Changed broadband speed

Baldrick1 — Sat, 09 Aug 2025 11:22:07 GMT

@bob4357

It would do no harm to switch the hub off for a couple of minutes to check. Leave the ONT on.

Re: Changed broadband speed

bob4357 — Sat, 09 Aug 2025 11:26:14 GMT

Done that but still no joy, maybe I just have to wait?

Re: Changed broadband speed

Baldrick1 — Sat, 09 Aug 2025 11:27:25 GMT

Either that or ring in and ask.

Re: Changed broadband speed

Dan_the_Van — Sat, 09 Aug 2025 11:48:48 GMT

@bob4357

How are you testing the speed change? Needs to be a LAN (wired) connection.

Re: Changed broadband speed

Dan_the_Van — Sat, 09 Aug 2025 12:52:29 GMT

For reference looking at the Hub Two >Home >Status page

The WAN link speed is the ethernet connection between the Hub WAN port and the Openreach ONT.

If the speed is 100 Mbps then a cat5 cable (two pair / four wires or a faulty cable) is being used so limiting the connection to 100 Mbps.

The cable must be cat 5e or above (four pair / eight wires)

Re: Changed broadband speed

Windings — Sat, 09 Aug 2025 14:03:00 GMT

@bob4357 Hi there,

Taken a quick look into this for you. Looks like your scheduled account change was due for 08/08 originally. The Openreach modify order we placed is due to complete on 11/08 according to our systems. Usually a modify order can be fairly instant and completes within 1-2 working days, However if OR are experiencing tons of orders at your exchange, they sometimes delay it by an extra couple of days for capacity and safety purposes.

In summary your FTTP 300 speeds should be noticeable come the 11th. You should also receive a automatic system email from us saying something along the lines of 'your broadband product change is complete. ' Once you get this email that means the modify order is complete and you should see the change in speeds. If the speeds are still looking similar to your old speeds come the 11th and the system email confirmation. Quickly reboot your ONT and that should sort it.

All the best