topic Re: Contacting Plusnet in My Order

Contacting Plusnet

Brian463 — Thu, 24 Jul 2025 15:01:53 GMT

I'm a new PlusNet customer. I tried to contact the support team today using the two phone numbers I could find. But in both cases, my calls either failed to connect or I got a message saying "this service is temporarily unavailable, please try later".

Is this normal?

How can I contact the support service?

Thanks

Brian.

Re: Contacting Plusnet

jab1 — Thu, 24 Jul 2025 15:06:09 GMT

It is not normal - they have a fault of which they are aware.

Re: Contacting Plusnet

Brian463 — Thu, 24 Jul 2025 15:08:52 GMT

thanks for letting me know

Re: Contacting Plusnet

Musicegbdf — Thu, 24 Jul 2025 15:38:42 GMT

Just seen a report that there is a large outage of a variety of networks ! EE , BT , 3 , and Vodafone....

Re: Contacting Plusnet

jab1 — Thu, 24 Jul 2025 15:42:45 GMT

They are mobile, not VoIP/Fixed line networks.

Re: Contacting Plusnet

Musicegbdf — Thu, 24 Jul 2025 15:51:51 GMT

Interesting coincidence?
Hopefully, they will get sorted soon .

Re: Contacting Plusnet

jab1 — Thu, 24 Jul 2025 15:54:34 GMT

Reading a Techradar thread on this, it could be related.

Re: Contacting Plusnet

Townman — Thu, 24 Jul 2025 16:21:43 GMT

@jab1

These days one needs to be mindful that VoIP is the back bone of everything, both mobile and 'landline' ... even where the 'last leg' is analogue.

Re: Contacting Plusnet

jab1 — Thu, 24 Jul 2025 16:25:51 GMT

@Townman - I am - note my 'it could be related' comment. 😉