topic Re: Reward card in My Order

Reward card

Jules22 — Fri, 18 Jul 2025 05:33:00 GMT

Good morning Plusnet, Does anyone know how long it takes to receive the email about the reward card that was offered when i signed up? I had an email weeks ago saying it would arrive within 14 days but haven’t received anything. Many thanks Julie ☺️

Re: Reward card

spile — Fri, 18 Jul 2025 05:49:25 GMT

The normal route seems to be that you post on here, as you have done. It gets picked up by a member of staff who chases it up for you. No I don’t understand the logic either.

Re: Reward card

Tina11192 — Tue, 22 Jul 2025 08:32:11 GMT

Hi @Jules22 Thank you for taking the time to contact us, i hope you are well and our apologies fir the delayed reply.

I have just looked on the database and the offer has not been redeemed completely and is currently showing as "can be claimed", please go back to the claiming email and follow the process again at your earliest convenience.

I hope this helps

Re: Reward card

Jules22 — Tue, 22 Jul 2025 11:00:27 GMT

Hi
I can’t find the email. Can you please resend it?

Re: Reward card

Tina11192 — Wed, 23 Jul 2025 08:35:09 GMT

Hello there @Jules22 thank you for getting back in touch with us so swiftly.

I have now completed the redemption on my end, please keep an eye on your email for the confirmation due shortly, the card will be with you within the next 30 days in the post.

I hope this helps