topic Ordered 11th June, Activation date 1st July, still nothing..... in My Order

Ordered 11th June, Activation date 1st July, still nothing.....

drpaulbennett — Mon, 21 Jul 2025 15:35:07 GMT

As the title says, I ordered my PlusNet subscription (moving over from BT) on the 11th June, had an email stating that activation will take place on the 1st July, followed by a message indicating there's been a delay. I've been sent my router. And since then, nothing...... Anyone from PlusNet able to help?

I need to know when the switchover is going to happen so it does not affect my work.

Also, am I right in thinking there is an entitlement to compensation for delayed installation?

Any advice welcome

Thanks

Re: Ordered 11th June, Activation date 1st July, still nothing.....

jab1 — Mon, 21 Jul 2025 15:46:13 GMT

If you have received your PN Hub, this would indicate that whatever the delay was has been cleared -- they are usually sent out to arrive 3-5 days prior to activation, you appear to have received yours early.

If you want further details you will have to call PN - staff support on here is patchy.

Re: Ordered 11th June, Activation date 1st July, still nothing.....

bmc — Mon, 21 Jul 2025 16:31:55 GMT

@drpaulbennett

You can use the following link to see if there are any open / closed questions that can shed more light on the matter.

https://www.plus.net/wizard/?p=search

Brian