topic Re: Full fibre installed in My Order

Full fibre installed

Wingus — Wed, 09 Jul 2025 15:23:08 GMT

Had full fibre installed on 4th July, everything went smooth. The phone line was not taken away and it still works. I was under the impression the line would be removed and i would have to go to VOIP. When does the phone line get removed, who is paying for it and why is there a severe lack of communications to get this resolved?

Re: Full fibre installed

pjmarsh — Wed, 09 Jul 2025 15:34:16 GMT

When you say it still works, do you mean that you can still make and receive calls on it, or is it just that it has a dial tone?

Re: Full fibre installed

Wingus — Wed, 09 Jul 2025 15:37:53 GMT

St the moment just dial tone, so i presume it works. When is the deal tone due?

Re: Full fibre installed

Wingus — Wed, 09 Jul 2025 15:40:42 GMT

So sorry, my spelling is a bit poor, At the moment it's just dial tone, waiting for the dead tone indicator so i can transfer the number to VOIP. Been given no details how to transfer, who to go to, when to go there, nothing.

Re: Full fibre installed

MisterW — Wed, 09 Jul 2025 15:45:15 GMT

It can take a few days for the phone line to go dead ( if it does at all ). Providing your received confirmation from Plusnet, that the change to Full Fibre has completed, then you're safe to start the number port.

Been given no details how to transfer, who to go to, when to go there, nothing.

I'm afraid you need to sort out a voip provider yourself, they will then provide the details on how to port.

If you dont make many calls out, and just need a PAYG tariff then I'd suggest looking at A & A https://www.aa.net.uk/voice-and-mobile/voip-information/

Re: Full fibre installed

Wingus — Wed, 09 Jul 2025 15:43:06 GMT

Ahhh thank you, is there anyone to recommend, i got the broadband in PN for the next 2 years, just need a good VOIP that number ports.

Re: Full fibre installed

MisterW — Wed, 09 Jul 2025 15:46:03 GMT

our posts crossed

If you dont make many calls out, and just need a PAYG tariff then I'd suggest looking at A & A https://www.aa.net.uk/voice-and-mobile/voip-information/

Superusers are not staff, but they do h

Re: Full fibre installed

bmc — Wed, 09 Jul 2025 16:01:26 GMT

@Wingus

You only have 30 days to port the number so don't hang about.

A&A have a good reputation plus can handle ceased numbers like yours. If not entirely to your liking they would do as a short term fix while you research who you'd like to use.

Brian

Edit : if you try to make a call using your landline or phone it from a mobile I suspect you'll get nowhere.

Re: Full fibre installed

Wingus — Wed, 09 Jul 2025 16:06:56 GMT

Thank you, i am contacting AA now, hopefully something can be arranged, even for short term while i figure this out. Most helpful all, thank you again.

Re: Full fibre installed

andyt1970 — Sun, 13 Jul 2025 20:16:00 GMT

Hi, can I just ask how long was it from ordering Full Fibre to you getting it installed and activated on 4th July? I know it depends where you are in the UK but I've read some people have had to wait 6 weeks for Openreach to come and install / set up.

Thanks!

Re: Full fibre installed

bmc — Sun, 13 Jul 2025 20:30:18 GMT

@andyt1970

To a certain extent all installs are different so there is no defined install window. Many things can delay an install even if no problems are expected at the property - eg lack of staff on the day or staff getting diverted to deal with a major incident.

First think to do is to check the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

On the line showing WBC FTTP what does it say to the right - you don't want to see KCI2?

Below the results window what does the narrative say about the FTTP install?

Brian

Re: Full fibre installed

andyt1970 — Sun, 13 Jul 2025 20:49:57 GMT

Hi bmc,

It shows:

Re: Full fibre installed

Wingus — Sun, 13 Jul 2025 21:44:00 GMT

I ordered the full fibre to specifically be installed on 4th, because i was coming to end of contract on 16th, and i knew it could take up to 10 days to install, so i ordered it about mid June. Found the 4th was available and booked for that. Had to wait about 2 weeks, but the install was fast, about 2 hours, and it was on almost instantly. Drilled the hole, put the box in, and it was all done professional. The only problem i had was i didn't have a spare Ethernet cable to the modem, but they provided one as a courtesy, which i was thankful for. I have since got a new CAT8.1 cable and damn it fast.

Re: Full fibre installed

bmc — Mon, 14 Jul 2025 09:23:54 GMT

@andyt1970

So far so good. The Checker is not showing any anticipated problems. All you can do now is place an order and hope for the best time wise.

You can upgrade to FTTP at any time during your PN contract. It simply requires a new contract to be started.

Brian

Re: Full fibre installed

Wingus — Fri, 18 Jul 2025 05:37:12 GMT

Regarding A+A, i contacted them and they were super helpful and fast. Asked how it all works and went ahead with the contract. Everything is good. Managed to save and port the old phone number to the new system without too much fuss.

I had to order their product, it's like a mini modem and a base unit. It it a little expensive, but you get quality, not quantity. As far as i'm aware, you will need 2 spare power sockets. 1 for the mini modem, and 1 for the base unit to power the phone. You might need spare sockets for each base unit, if you order more than 1.

Other than that, it's straight forward and easy, they send the equipment with your old phone number already assigned to it, so it's plug it in and use from the box. Instead of a phone line, you use an ethernet cable and plug that into a spare socket on your modem that has broadband. It is all really easy to set up, if i can do it, anyone can

Re: Full fibre installed

MisterW — Fri, 18 Jul 2025 06:23:22 GMT

I had to order their product, it's like a mini modem and a base unit.

Worth noting that you don't have to order their voip hardware product. As long as you're competent to configure it, you can use your own voip hardware. The configuration details for most common voip hardware can be found here https://support.aa.net.uk/Category:VoIP_Phones

Re: Full fibre installed

mwwagain — Sat, 19 Jul 2025 17:42:15 GMT

@MisterW wrote:

I had to order their product, it's like a mini modem and a base unit.

Worth noting that you don't have to order their voip hardware product. As long as you're competent to configure it, you can use your own voip hardware. The configuration details for most common voip hardware can be found here https://support.aa.net.uk/Category:VoIP_Phones

I went A&A and just got some 'office' phones (Yealink T41S) second hand from eBay and set them up. A phone is a lot easier than an Analogue Telephone Adapter (eg Grandstream 801) as there's a lot less options.

I stuck to devices A&A supply just to be safe, but it all worked OK

One is running on FTTP, the other is on ADSL to give me the same 'number' in two places.