topic Re: Deliver Router to Alternate Address in My Order

Deliver Router to Alternate Address

tcwaterhouse — Thu, 19 Jun 2025 16:19:31 GMT

Hi,

I've just ordered my broadband for my new house, however the activation day is my move in day so I won't be there for the delivery of it if it is prior.

Is it possible to get the router sent to an alternate address?

Thanks,

Tom

Re: Deliver Router to Alternate Address

bmc — Thu, 19 Jun 2025 16:33:32 GMT

@tcwaterhouse

If your new house has a decent sized letterbox the router will fit through it - so it'll be waiting for you. When dispatched you get an e-mail with a tracking reference.

That aside, if you phone support I believe they can arrange delivery to another address.

Brian

Re: Deliver Router to Alternate Address

Dan_the_Van — Thu, 19 Jun 2025 16:51:32 GMT

@tcwaterhouse

A word of warning, even though I have the correct size letter box, there is a draft excluder/security flap on the inside which prevent the Hub being posted through.