topic Re: Three times tried to join/check out online! in My Order

Three times tried to join/check out online!

Rhetorik2018 — Mon, 02 Jun 2025 20:19:11 GMT

As above, it just wouldnt let me do ot, on two different browsers, went to blank white screen, too late to ring tonigh. After being informed that i couldn't have F/F a couple of weeks ago, and then found out i could, all this is very dismaying..

Switching to Plusnet

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Re: Three times tried to join/check out online!

Townman — Tue, 03 Jun 2025 05:46:04 GMT

Have you been a Plusnet customer before at the same address?

Re: Three times tried to join/check out online!

Rhetorik2018 — Tue, 03 Jun 2025 11:24:32 GMT

No,

update, sorted now tx

Re: Three times tried to join/check out online!

dvorak — Tue, 03 Jun 2025 11:53:54 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Three times tried to join/check out online!

Tina11192 — Thu, 05 Jun 2025 09:45:42 GMT

@Rhetorik2018 Thank you for reaching out to us on our Community Forum, I hope you are well and I'm sorry to hear you were unable to create an account online recently.

In order for me to look into this matter further, at your earliest convenience, please DM me your full address as well as a contact number so that I can call you back and progress this matter, I've also PM you to trigger the response

I look forward to hearing from you soon

Re: Three times tried to join/check out online!

RealAleMadrid — Thu, 05 Jun 2025 10:45:16 GMT

@Tina11192 Looks like you are a bit late, according to msg#3 the OP has sorted the problem already.