topic Re: haven't been upgraded yet in My Order

haven't been upgraded yet

agb1 — Tue, 13 May 2025 09:21:31 GMT

hello, i upgraded on 02/05/25 from FF300 to FF500 (both the same price), but i am still showing 300. i have had a contract summery but that is it.

Re: haven't been upgraded yet

Baldrick1 — Tue, 13 May 2025 09:26:24 GMT

Moderator's note:
Thread moved from Broadband to My Order.

Re: haven't been upgraded yet

Marsh — Sat, 17 May 2025 13:43:59 GMT

Hey @agb1,

I have reviewed your account and can confirm that we sent the pre-contract summary on the 2nd, as you mentioned. However, it appears that nothing was agreed upon after we sent that summary, and no orders were placed. I can see that you have since resubmitted the order, and everything is now in motion for the upgrade.