topic Re: £75 gift voucher in My Order

£75 gift voucher

SanityClause — Wed, 14 May 2025 16:52:47 GMT

Hi,

I signed up to Plusnet on 6th May, and was connected on 9th May.

In the emails I've received since, there's been nothing about the £75 voucher. I was at least expecting some notification about it.

Is this normal?

Thanks

Re: £75 gift voucher

bigPaw — Thu, 15 May 2025 11:19:24 GMT

Good Luck with that, same happened to me. When I contacted them they said they would send a cheque and will be with me within 10 days. That was 3 weeks ago ...

Re: £75 gift voucher

SanityClause — Thu, 15 May 2025 12:40:45 GMT

Did you make contact online or by phone?

Re: £75 gift voucher

bigPaw — Thu, 15 May 2025 12:57:54 GMT

Initially online, but now that option has disappeared. Eventually someone called and said a cheque would be posted but nothing has arrived and no confirmation anything is or has been done.

Re: £75 gift voucher

SanityClause — Thu, 15 May 2025 13:01:21 GMT

OK thanks.

I'd like to get something in writing at least.

Re: £75 gift voucher

Tina11192 — Sun, 18 May 2025 10:03:42 GMT

Thank you for taking the time to contact us on our Community Forum, I hope you're both well.

@SanityClause Please can you DM me your username as I am unable to find your account, I also sent you a PM to trigger the response.

@bigPaw Having reviewed the account I can see that this has been handled by one of our colleagues, is there anything outstanding or anything else we can look into for you?

I look forward to hearing from you soon

Re: £75 gift voucher

SanityClause — Sun, 18 May 2025 10:35:37 GMT

PM sent, thanks.