topic Re: Full Fibre Install in My Order

Full Fibre Install

rcotgrov — Thu, 08 May 2025 15:17:38 GMT

Is it possible to bring forward my installation date of Full Fibre? Openreach ran the Fibre cable today so everything is ready apart from the supply of the Plusnet router?

Re: Full Fibre Install

bmc — Thu, 08 May 2025 15:45:42 GMT

@rcotgrov

What was your confirmed date of installation? This is what PN work to with the routers.

When you say OR installed the fibre cable did that include the internal ONT? If so, what lights are showing on it?

If you're previously a PN customer with a Hub1 this would work on Full Fibre.

Brian

Re: Full Fibre Install

Baldrick1 — Thu, 08 May 2025 15:47:26 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: Full Fibre Install

rcotgrov — Thu, 08 May 2025 15:53:58 GMT

Openreach supplied the new Fibre cable and external termination only today. They did not supply the internal ONT box which will need fitting. If you can get the router to me earlier than the 19th I work from home so can support install date earlier. If that’s not possible that’s also fine.

Re: Full Fibre Install

bmc — Thu, 08 May 2025 16:08:49 GMT

@rcotgrov

Then you still require an OR visit to finish off the installation. The PN router dispatch will co-incide with this. When it's sent you'll get an e-mail with a Tracking number.

The date of the OR visit can not usuallly be brought forward - only delayed. You would have been given the next available appointment at the time of order.

Brian

Re: Full Fibre Install

mwwagain — Mon, 12 May 2025 15:43:47 GMT

@bmc wrote:

@rcotgrov

Then you still require an OR visit to finish off the installation. The PN router dispatch will co-incide with this. When it's sent you'll get an e-mail with a Tracking number.

The date of the OR visit can not usuallly be brought forward - only delayed. You would have been given the next available appointment at the time of order.

Brian

My only concern would be whether the OP actually still has an OR installation date at all.

Has the OR appointment been confirmed ? If so PN will send the router a few days before as stated.

However with a prior dig the OR 'installer' appointment was only 'provisional' and might now be cancelled - so PN won't be triggered to send out the router either.

Re: Full Fibre Install

Tina11192 — Tue, 13 May 2025 08:17:18 GMT

hi @rcotgrov thank you for getting in touch with us through our Community Forum, I hope you are well.

As I cannot disclose account specific details, I have raised a question on your account, please follow this link for the full response:

https://www.plus.net/wizard/?p=view_question&id=247859516

Please let us know if there's anything else we may look into for you