topic Need set up urgently in My Order

Need set up urgently

Markroberts176 — Thu, 01 May 2025 09:59:36 GMT

My old internet has now been cut off but my appointment for plus net isn’t till 9th May and I urgently need it set up for my business. Is there anyway to get it done quicker please.

Re: Need set up urgently

mystreet1 — Thu, 01 May 2025 10:05:42 GMT

Plusnet do not do business broadband. If you need the service for your business, look at alternative providers. Also, if the service goes down, there is a standard residential fix time. So if the broadband is vital to your business (sounds that it is) look for a business broadband provider.

Re: Need set up urgently

Markroberts176 — Thu, 01 May 2025 10:09:41 GMT

It’s for normal household internet but I use that internet for my work as well

Re: Need set up urgently

MisterW — Thu, 01 May 2025 10:17:02 GMT

@Markroberts176 as @mystreet1 says , if you order a residential broadband connection then you are subject to the normal provision and fix fix times. If that doesnt meet your needs then you should look at business providers.

Re: Need set up urgently

mystreet1 — Thu, 01 May 2025 10:23:36 GMT

From plus.net standard terms

2.1.3. use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;

Re: Need set up urgently

Mustrum — Thu, 01 May 2025 10:40:51 GMT

@Markroberts176 if your current broadband has gone down already is it because you cancelled the service, or is it delivered over another network? If not have you contacted your current supplier to see why it has gone down?

Re: Need set up urgently

Townman — Thu, 01 May 2025 12:40:09 GMT

If internet connectivity is so essential to your business, then (irrespective of who provides your fixed line services) it would be prudent for the business to invest in a MiFi type device / service for (at least emergency) fall back in circumstances where the primary service is not available.

The question remains: why has your existing service terminated before the new one has been commissioned? Did you give your previous supplier a fixed end date, rather than leave the termination notice to the "gaining supplied lead" process?

Re: Need set up urgently

lahbrannan1 — Thu, 01 May 2025 13:11:48 GMT

Hi @Markroberts176

I am sorry to hear of the issues you have endured throughout the process of migrating your broadband. As previous individuals have alluded to in the community, we do not have the capacity to acclerate broadband activation dates even in extentuating circumstances like yours. We as a company only provide residential broadband and as such we are unable to offer fast turn around times in such scenarios.

If your existing/previous supplier have cut you off prematurely then I would recommend engagiing with them with the view to raising a complaint if there has been an error on their part.

Should you have any further queries then please do not hesitate to reach out.

Thanks

Lee