https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003043#M32949 <P>Your 'account page' is the 'member centre' -if you click the 'My Account' link at the top of the page and select the 'Broadband....' option, you should see a page as below:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/60165i8FA1F64C5E4CE438/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" alt="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" /></span></P> <P>Fill that in.</P> Sat, 22 Mar 2025 17:18:53 GMT jab1 2025-03-22T17:18:53Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2002998#M32943 Hi I've just signed up to broadband got to end paid the first month got my credit agreement. Then went to log it and get error message account unknown. And can rest password. All username and password same as used to sign up? Can anyone help?<BR /> Sat, 22 Mar 2025 11:31:47 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2002998#M32943 Dan82 2025-03-22T11:31:47Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2002999#M32944 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145170">@Dan82</a> Where are you trying to log in? Yes the username and password are those you chose at sign-up. </P> Sat, 22 Mar 2025 11:35:58 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2002999#M32944 jab1 2025-03-22T11:35:58Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003000#M32945 The sign in page? Sat, 22 Mar 2025 11:37:09 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003000#M32945 Dan82 2025-03-22T11:37:09Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003001#M32946 <P>If you mean the Member Centre, the username is just that - your user name alone (no '@' or anything after that), and the password you agreed.</P> Sat, 22 Mar 2025 11:41:21 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003001#M32946 jab1 2025-03-22T11:41:21Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003041#M32948 No my account page. I've just signed up Sat, 22 Mar 2025 17:08:27 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003041#M32948 Dan82 2025-03-22T17:08:27Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003043#M32949 <P>Your 'account page' is the 'member centre' -if you click the 'My Account' link at the top of the page and select the 'Broadband....' option, you should see a page as below:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/60165i8FA1F64C5E4CE438/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" alt="Screenshot 2025-03-22 at 17-13-12 Login Member Centre Plusnet.png" /></span></P> <P>Fill that in.</P> Sat, 22 Mar 2025 17:18:53 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003043#M32949 jab1 2025-03-22T17:18:53Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003051#M32950 It says I don't have an account!! And I paid the first month and got credit agreement. But no welcome email Sat, 22 Mar 2025 18:10:17 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003051#M32950 Dan82 2025-03-22T18:10:17Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003053#M32951 <P>In that case, all I can suggest is that you call PN and ask them what is happening.</P> Sat, 22 Mar 2025 18:13:24 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003053#M32951 jab1 2025-03-22T18:13:24Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003072#M32952 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-03-23 013349.jpg"><img src="https://community.plus.net/skins/images/A50C11DF32DBF931E02520E89A7EDC49/responsive_peak/images/image_not_found.png" alt="Screenshot 2025-03-23 013349.jpg" /></span></P> Sun, 23 Mar 2025 01:36:30 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003072#M32952 Anonymous 2025-03-23T01:36:30Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003073#M32953 <P>@Anonymous - not relevant to this issue.</P> Sun, 23 Mar 2025 06:48:11 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003073#M32953 jab1 2025-03-23T06:48:11Z https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003087#M32965 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/145170">@Dan82</a>&nbsp;</P> <P>There are two options to login to the members centre,&nbsp;Broadband username or&nbsp;Registered email address. Have you tried both?</P> <P>The broadband user name on the Hub would be yourbroadbandusername@plusdsl.net</P> <P>For the members centre you would use&nbsp;<SPAN>yourbroadbandusername leaving out&nbsp;@plusdsl.net&nbsp;</SPAN></P> <P>The email address is the one you registered when you created the account and receiving account related emails</P> <P>If neither of these work your only option is to phone in or wait for a staff member to pick this thread up which may not happen in a timely manner.</P> <P>HTH</P> Sun, 23 Mar 2025 09:50:19 GMT https://community.plus.net/t5/My-Order/New-account-cant-login/m-p/2003087#M32965 Dan_the_Van 2025-03-23T09:50:19Z