topic Cannot a make amendment in My Order

Cannot a make amendment

Harvo84 — Thu, 13 Mar 2025 13:32:37 GMT

I want to renew my contract but keep getting error that I can’t make any changes to my account as order pending. I did make some change to call settings about 3 weeks ago. Can someone help.

Re: Cannot a make amendment

bmc — Thu, 13 Mar 2025 13:50:02 GMT

@Harvo84

This is a known bug.

You either need to wait and hope a staff member picks up on this or phone PN.

Try the PlusNet Customer Options Team on 0800 013 2632

Brian

Re: Cannot a make amendment

Windings — Thu, 13 Mar 2025 18:13:22 GMT

@Harvo84 Hi there, I've had a quick look into your plusnet account and can see a couple of call features current stuck in the system awaiting activation. I've submitted a request to our back-end team to get this sorted for you.

Typical lead times for this issue to be fully resolved is 3-5 working days but can be done sometimes in the first 24-48 hours depending how busy the back-end team is.

Once this task has been completed.. you will be able to renew your contract with us online.

If you're wanting to renew sooner than the lead times I've given, please refer to the number for our customer options team that @bmc has already kindly provided. They will be able to go through the entire renewal process with you over the phone.

All the best