https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001306#M32802 Please see my avatar as I wasn’t sure how I could post the image in the chat. Apologies Fri, 07 Mar 2025 22:13:12 GMT jikuthomas 2025-03-07T22:13:12Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001295#M32797 Hi, the Openreach engineers connected fibre to my house and plugged in the router. It showed blue for a minute or two during which time the engineer showed me the net speed. However, it turned orange a minute or two later. He said it should resume in a couple of hours but it’s been 10hours now and no change. Really needed the internet to work over the weekend, so could use some help Fri, 07 Mar 2025 21:48:25 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001295#M32797 jikuthomas 2025-03-07T21:48:25Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001296#M32798 The username is my name on the admin page. Fri, 07 Mar 2025 21:51:45 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001296#M32798 jikuthomas 2025-03-07T21:51:45Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001298#M32799 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/144977">@jikuthomas</a> Is this FTTC - via a telephone master socket, or Full Fibre - via an ONT?</P> <P>&nbsp;</P> Fri, 07 Mar 2025 21:57:06 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001298#M32799 jab1 2025-03-07T21:57:06Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001301#M32800 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Broadband to My Order</DIV> Fri, 07 Mar 2025 22:00:54 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001301#M32800 Baldrick1 2025-03-07T22:00:54Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001304#M32801 I don’t have a telephone nor a telephone socket. So I guess it must be the ONT? Fri, 07 Mar 2025 22:10:29 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001304#M32801 jikuthomas 2025-03-07T22:10:29Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001306#M32802 Please see my avatar as I wasn’t sure how I could post the image in the chat. Apologies Fri, 07 Mar 2025 22:13:12 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001306#M32802 jikuthomas 2025-03-07T22:13:12Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001308#M32803 <P>Like this?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ONT.jpeg" style="width: 197px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/60005i17E606A0EF3605D0/image-size/large?v=v2&amp;px=999" role="button" title="ONT.jpeg" alt="ONT.jpeg" /></span></P> Fri, 07 Mar 2025 22:13:35 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001308#M32803 jab1 2025-03-07T22:13:35Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001309#M32804 Yes that’s the one. Fri, 07 Mar 2025 22:16:46 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001309#M32804 jikuthomas 2025-03-07T22:16:46Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001310#M32805 <P>Yep, like that. <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> <P>Try removing the cable fron the back of your Hub, wait about 30 seconds, and then reinstall it.</P> Fri, 07 Mar 2025 22:16:49 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001310#M32805 jab1 2025-03-07T22:16:49Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001312#M32806 Tried that, didn’t help. Still orange Fri, 07 Mar 2025 22:21:50 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001312#M32806 jikuthomas 2025-03-07T22:21:50Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001315#M32807 <P>OK - one last idea before I retire for the night. On the right-hand side of the ONT is a pinhole - press a paper-clip or similar into that until the lights change, wait until they go&nbsp; solid green and see if your Hub connects.</P> <P>If it doesn't, all you can do is call Plusnet in the morning a report a fault.</P> Fri, 07 Mar 2025 22:28:32 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001315#M32807 jab1 2025-03-07T22:28:32Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001316#M32808 Eureka!! I had reset twice before this and it didn’t work. Glad I tried a third time after your advice. Thanks for your help. Fri, 07 Mar 2025 22:33:41 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001316#M32808 jikuthomas 2025-03-07T22:33:41Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001317#M32809 <P>I love a result! <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Fri, 07 Mar 2025 22:35:45 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/2001317#M32809 jab1 2025-03-07T22:35:45Z