topic Re: 'Undefined' delivery address in My Order

'Undefined' delivery address

TJMac100 — Tue, 11 Feb 2025 17:34:20 GMT

Hi, just placed an order today, and it says the router will be delivered to 'undefined' followed by the rest of the address.

The address does not have a house number, just a name. I have checked the account has the full address, but the address the router is being sent to has 'undefined' rather than the house name. How do I change this?

Re: 'Undefined' delivery address

jab1 — Tue, 11 Feb 2025 17:40:45 GMT

I would give Plusnet a call - is the address on your account complete, and is it exactly as that help by the Post Office - use this link: https://community.plus.net/t5/forums/replypage/board-id/MyOrders/message-id/32616

Re: 'Undefined' delivery address

Marsh — Thu, 13 Feb 2025 14:52:30 GMT

Hey @TJMac100,

I see that you’ve already contacted our support team, and it looks like the issue has been resolved. The delivery address has been updated, and you will receive a tracking link for the router within the next 24-48 hours.