topic £110 gift voucher in My Order

£110 gift voucher

terrilee89 — Tue, 11 Feb 2025 14:49:57 GMT

When I signed up for Plusnet last week it said I would get a £110 gift card for how long do they genuinely take? Do you actually get them

Re: £110 gift voucher

spile — Wed, 12 Feb 2025 07:25:20 GMT

It’s common to see posts on here from people having to push to get them. Such practice might save PN money but at the cost of poor customer service and staff having to follow up complaints on here. Basically it’s inefficient and not good business practice in the long run.

Re: £110 gift voucher

Townman — Wed, 12 Feb 2025 08:45:36 GMT

There is a substantial level of impatience around this space. IIRC gift card claim emails are sent 28-30 days after service go live date.

Re: £110 gift voucher

LexLex2020 — Wed, 12 Feb 2025 14:54:47 GMT

Hi @terrilee89,

Once you have an active service the email will be sent for you to claim the card, this email arrives within 30 days of the account going live.

Then once you have completed the claim it's within 30 days for the card to be delivered.

I've seen the cards arrive as soon as just a few days after claiming though, so should be pretty quick.

So step one would be wait until you have your service up and running, then keeping an eye out for that email.

Hope this helps.

Lex

Re: £110 gift voucher

terrilee89 — Wed, 12 Feb 2025 16:43:24 GMT

Appreciate that but I wasn’t aware has it said after sign up and I’d seen a lot saying they haven’t received, hence asking. Not being impatient, I’m happy to wait.

Re: £110 gift voucher

spile — Thu, 13 Feb 2025 07:51:44 GMT

My comments were about the customers that didn’t receive the confirmation email after the 30 days.