topic Re: New installation - still waiting for router dispatch in My Order

New installation - still waiting for router dispatch

lucky1705 — Mon, 27 Jan 2025 15:31:47 GMT

Hello
Will have the installation for full fibre this Friday Jan 31, as of today Jan 27, haven't got any updates for the router dispatch message.

When will it be dispatch?

Re: New installation - still waiting for router dispatch

jab1 — Mon, 27 Jan 2025 15:36:50 GMT

@lucky1705 Are you currently a PN customer? If so check your Members Centre for any notifications/updates. Note , Hubs are sent by Royal Mail Tracked24 to arrive 2/3 days prior to activation, and you should receive notification by text and/or email when it leaves the warehouse.

Re: New installation - still waiting for router dispatch

Townman — Mon, 27 Jan 2025 18:54:05 GMT

Recently there have been some delays at the despatch warehouse.

If you are already a Plusnet customer, your existing router should work with FTTP - just plus the Ethernet cable into Port 4 on the back of the router. There might need to be a couple of adjustments made ... there are others around here with that practical knowledge.

Re: New installation - still waiting for router dispatch

jab1 — Mon, 27 Jan 2025 18:56:53 GMT

@Townman Good point, although there have been suggestions the logjam may have cleared.

Re: New installation - still waiting for router dispatch

LexLex2020 — Tue, 28 Jan 2025 14:53:42 GMT

Hi @lucky1705 ,

Your router should be with you within the next 1-3 working days I would say.

Keep an eye on your emails, once it's dispatched you will get an email to track the router.

@Townman

Yes, the router delivery issues should now all be clear, most customer got their routers Saturday/Monday from the looks of it, thought you would want to know in case anyone does mention router delivery issues from end of last week. Lucky1705 was not one of the affected customers thankfully. Seems like they were not close enough to their activation date to have it sent out as @jab1 stated.